Client Success & Events Manager

Retailinsights; Greater London; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Travel to conferences overseas

Opportunities for internal promotion

Competitive compensation

Job summary

Retail Insights is seeking a Client Success professional to own the end-to-end client journey, from onboarding to delivery of our conferences. You will collaborate with sales, marketing and operations to coordinate resources and ensure exceptional service for sponsors and clients.

Responsibilities include managing contracts, maintaining CRM records, providing daily sponsor support, and helping onboard new clients.

Qualifications

• 3+ years of experience in client management, account management, or customer success.
• UK work permit required.
• Bachelor’s or Master’s degree with outstanding results.
• Proficiency in CRM software and Google Docs Editors suite.

Responsibilities

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
• Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
• Serve as a primary point of contact for clients, from initial planning stages through delivery of the events.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM.
• Providing daily support to sponsors to facilitate their registration through our internal management systems.
• Building an internal knowledge base and helping with the onboarding of new clients.
• Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

Skills

Client management

Account management

Customer success

Relationship building

Education

Bachelor's or Master's degree

Tools

CRM software

Google Docs Editors suite

Job description

Retail Insights is seeking a Client Success professional to own the end-to-end client journey, from onboarding to delivery of our conferences. You will collaborate with sales, marketing and operations to coordinate resources and ensure exceptional service for sponsors and clients.

Responsibilities include managing contracts, maintaining CRM records, providing daily sponsor support, and helping onboard new clients.