Client Success & Events Coordinator

Retailinsights; Greater London; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Travel to conferences

Competitive compensation

Unlimited growth potential

Global networking

Job summary

Retail Insights, part of United Media, is seeking a Client Success professional to own sponsor relationships and deliver outstanding service for our conference clients in the United Kingdom. You will coordinate with sales, marketing, and operations to ensure seamless delivery of events and excellent sponsor experiences.

The role requires a proactive, organised individual with 3+ years in client management, CRM system proficiency, and a strong ability to manage multiple tasks across teams.

Qualifications

• Take ownership of everything you do, be proactive and follow through on commitments.
• Be well-organised, detail-focused and able to structure and prioritise work.
• Have a UK work permit.
• Fast learning and competent with new systems.
• 3+ years of experience in client management, account management, or customer success roles.

Responsibilities

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
• Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
• Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM.
• Providing daily support to sponsors to facilitate their registration through our internal management systems.
• Building an internal knowledge base and helping with the onboarding of new clients.
• Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

Skills

Client management

Account management

Customer success

Education

Bachelor’s or Master’s degree

Tools

CRM software

Google Docs Editors

Job description

Retail Insights, part of United Media, is seeking a Client Success professional to own sponsor relationships and deliver outstanding service for our conference clients in the United Kingdom. You will coordinate with sales, marketing, and operations to ensure seamless delivery of events and excellent sponsor experiences.

The role requires a proactive, organised individual with 3+ years in client management, CRM system proficiency, and a strong ability to manage multiple tasks across teams.