Client Success & Data Support Specialist

Oxford Data Plan Ltd; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Oxford Data Plan Ltd is seeking a junior customer support specialist to help manage client queries and turn patterns into clearer documentation. You’ll collaborate with the data, finance and engineering teams to get accurate answers and improve materials for clients.

You’ll begin by supporting daily inbox operations, triaging questions, and learning the product inside out while developing communication skills and cross-functional teamwork in a fast-paced environment.

Qualifications

• An undergraduate degree, or at least 3 years of professional work experience in its place.
• Excellent written communication; explain technical topics clearly under time pressure.
• A collaborative instinct; know whom to ask and how to ask well.
• Curiosity to learn; work across finance, data and engineering; seek why, not just pass messages.
• Organised and reliable in a shared inbox; manage multiple threads.

Responsibilities

• Support the day-to-day running of the customer support inbox and triage queries.
• Investigate questions about data, coverage, and methodology with tech and data teams.
• Bridge between clients and internal teams, translating technical explanations.
• Track recurring questions and feed gaps to the content team for fixes.
• Keep support materials, FAQs, and internal notes current as the product changes.

Skills

Written communication

Collaborative

Curiosity to learn

Organised

Education

Undergraduate degree or 3+ years experience

Tools

SQL

Job description

Oxford Data Plan Ltd is seeking a junior customer support specialist to help manage client queries and turn patterns into clearer documentation. You’ll collaborate with the data, finance and engineering teams to get accurate answers and improve materials for clients.

You’ll begin by supporting daily inbox operations, triaging questions, and learning the product inside out while developing communication skills and cross-functional teamwork in a fast-paced environment.