Operations & Client Experience Coordinator

Knight Frank; Chiswick; On-site; GBP 28,000 - 36,000; Full time

Job summary

Knight Frank in London’s Chiswick office is seeking an Operations Coordinator to join the busy team, supporting colleagues, clients and senior stakeholders while helping to ensure the smooth running of daily operations.

The role covers customer experience, sales administration, finance, office management and general operations, with a focus on accuracy, compliance and strong organisational skills. The ideal candidate will be flexible, detail-oriented and able to manage diaries efficiently.

Qualifications

• Prior experience in a business support, administration or front of house role.
• Flexibility, adaptability and a co-operative attitude.
• Excellent organisational skills with strong attention to detail and effective diary management.
• Excellent standard of English grammar and spelling.

Responsibilities

• Deliver exceptional customer experience by supporting department heads and handling client inquiries.
• Manage all administrative aspects of property journeys using our CRM and related processes.
• Handle office finances: approve contractor invoices, assist with expenses, and submit timesheets.
• Maintain a tidy, compliant office environment and support ISO and GDPR requirements.
• Coordinate office operations, reporting, and team calendars, including Saturday rota.

Skills

Organisational skills

Diary management

Attention to detail

English grammar

Job description

Knight Frank in London’s Chiswick office is seeking an Operations Coordinator to join the busy team, supporting colleagues, clients and senior stakeholders while helping to ensure the smooth running of daily operations.

The role covers customer experience, sales administration, finance, office management and general operations, with a focus on accuracy, compliance and strong organisational skills. The ideal candidate will be flexible, detail-oriented and able to manage diaries efficiently.