Client Experience & Coordination Specialist

Procentia; Bristol; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Buying and Selling holiday

Volunteer day

5% Pension contribution

Life Assurance

Private Medical Insurance

Employee Assistance Programme (EAP)

Health care cash plan

Tusker – Electric Car Leasing scheme

Job summary

Procentia, part of the Brightwell Group, seeks a Client Management Coordinator to support the Client Management team with professional, well-organised client experiences. You will help with governance, meeting prep, action tracking, reporting and internal follow-up activities.

You will provide admin support across client accounts, maintain documentation and assist with meeting preparation and follow-up. A proactive, detail‑oriented approach will help you coordinate with internal teams and ensure

Qualifications

• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Good attention to detail and accuracy in documentation, notes and follow-up activity.
• Proficient in Microsoft Office tools: Outlook, Word, Excel, PowerPoint and Teams.

Responsibilities

• Provide general and day-to-day administrative support to Senior Client Managers across client accounts.
• Maintain client management documentation, including contact lists, trackers and shared folders to support accurate account management.
• Support the preparation and follow-up of client meetings, including agendas, papers, minutes, action updates and supporting documentation.
• Collate information for account reviews, client updates and internal planning discussions, using agreed templates and inputs to support a consistent, insight-led approach to client management.
• Assist with routine client communications, follow-up notes and administrative updates for review before issue.
• Act as a coordination point across relevant internal teams as needed.

Skills

Organisational skills

Communication skills

Attention to detail

MS Office proficiency

Building relationships

Proactive problem solving

Tools

Microsoft Office

Job description

Procentia, part of the Brightwell Group, seeks a Client Management Coordinator to support the Client Management team with professional, well-organised client experiences. You will help with governance, meeting prep, action tracking, reporting and internal follow-up activities.

You will provide admin support across client accounts, maintain documentation and assist with meeting preparation and follow-up. A proactive, detail‑oriented approach will help you coordinate with internal teams and ensure