Client Experience Catalyst

Absoft, an Applexus Company; Aberdeen City; On-site; GBP 26,000 - 34,000; Full time

Job summary

Applexus is seeking a Client Experience Coordinator in the UK to act as the voice of the customer and drive improvements across client journeys. You will collaborate with Client Services, AMS, Sales and other teams to ensure smooth onboarding, measurable CSAT outcomes and enhanced client loyalty, while advocating for client needs and delivering positive, efficient service.

The role requires excellent communication, strong organisation, and the ability to translate client feedback into actionable

Qualifications

• The ideal candidate will have a strong passion for customer service and empathy for client needs.
• Excellent communication and presentation skills; clear and confident communicator.
• Commercially savvy with the ability to align CX initiatives to business goals.
• Highly organised, detail-oriented, and able to manage time effectively in fast-paced environments.
• Comfortable using technology and quick to learn new systems and tools (CRM, spreadsheets, reporting software).
• Analytical mindset for spotting patterns and tracking metrics.
• Friendly, proactive attitude with a genuine commitment to delivering positive, efficient service.

Responsibilities

• Act as the voice of the customer, ensuring every interaction is positive and aligned with commercial objectives.
• Onboard clients and support agreement setup processes for clarity and efficiency.
• Analyse and improve client touchpoints to deliver seamless experiences.
• Provide real-time updates to clients and internal stakeholders when required.
• Own CSAT scoring and reporting; maintain client value trackers and ROI.
• Collaborate with Client Services, AMS, Sales and other departments to ensure smooth onboarding and service delivery.

Skills

Customer service

Communication

Commercial acumen

Organization

Analytical mindset

Team collaboration

Tools

CRM systems

Spreadsheets

Reporting software

Job description

Applexus is seeking a Client Experience Coordinator in the UK to act as the voice of the customer and drive improvements across client journeys. You will collaborate with Client Services, AMS, Sales and other teams to ensure smooth onboarding, measurable CSAT outcomes and enhanced client loyalty, while advocating for client needs and delivering positive, efficient service.

The role requires excellent communication, strong organisation, and the ability to translate client feedback into actionable