Client Static Data Team Lead (12-month FTC)

Seven Investment Management; London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Seven Investment Management is seeking a Team Lead for Client Static Data to steer the team responsible for accurate maintenance of client, adviser and account data across all systems. You will champion data integrity, risk controls and efficient processes while supporting regulatory compliance and stakeholder needs.

The role requires strong leadership, data governance expertise and a proven track record in financial services operations, onboarding data and complex client structures.

Qualifications

• Experience leading or supervising teams within financial services operations.
• Strong experience in Client Onboarding, Client Static Data or Account Administration.
• Understanding onboarding lifecycle for various client structures (Personal, Non-Personal).
• Knowledge of KYC, AML, CDD and Enhanced Due Diligence requirements.
• Experience handling complex client data and account maintenance.
• Ability to manage operational workflows and service level targets.

Responsibilities

• Lead, motivate and develop the Client Static Data team.
• Set objectives, conduct performance reviews and coach staff.
• Oversee daily workflow and prioritise tasks to meet SLAs.
• Ensure updates to client static data are accurate across systems.
• Escalate complex issues and monitor team productivity and quality.
• Maintain robust controls, governance and regulatory compliance.

Skills

Leadership

People management

Data governance

Regulatory awareness

Stakeholder management

Problem solving

Attention to detail

Education

GCSEs including English & Maths

Ongoing professional development in financial services operations

Tools

Workflow management systems

Operational reporting tools

Job description

Purpose

The Team Lead, Client Static Data is responsible for leading the Client Static Data team, ensuring the accurate, timely and controlled maintenance of client, adviser and account data across all systems. The role is accountable for delivering high-quality service, maintaining strong risk and control standards, supporting regulatory compliance and driving continuous improvement.

This role plays a critical part in protecting data integrity, supporting operational efficiency and ensuring an excellent experience for clients, advisers and internal stakeholders throughout the client lifecycle.

Key Responsibilities

Leadership & People Management

• Lead, motivate and develop the Client Static Data team
• Set clear objectives and performance expectations
• Conduct regular one-to-ones, coaching sessions and performance reviews
• Support recruitment, onboarding and training of new team members
• Foster a culture of accountability, collaboration and continuous improvement
• Ensure appropriate resource planning and workload management

Operational Oversight

• Oversee daily workflow management and prioritisation of tasks
• Ensure all client static data updates are processed accurately and within agreed SLAs
• Act as an escalation point for complex cases and operational issues
• Monitor team productivity, quality and service delivery
• Ensure effective management of queues and backlogs

Risk, Control & Governance

• Maintain robust operational controls to protect client and business data
• Ensure compliance with FCA regulations, GDPR and internal policies
• Review operational errors and incidents, identifying root causes and implementing corrective actions
• Support internal and external audits
• Escalate material risks and control issues appropriately

Stakeholder Management

• Build strong relationships across Operations, Compliance, Risk, Technology and client-facing teams
• Act as a subject matter expert for Client Static Data processes and controls
• Support advisers and internal stakeholders with complex queries
• Ensure effective communication regarding operational changes and improvements

Continuous Improvement

• Identify opportunities to improve efficiency, automation and Straight Through Processing (STP)
• Lead process improvement initiatives within the team
• Maintain and enhance procedural documentation
• Support testing and implementation of new systems and processes
• Utilise MI and operational data to identify trends and improvement opportunities

About You

Skills & Competencies

Leadership

• Ability to lead, coach and develop teams
• Strong people management and performance management capability
• Creates an inclusive and positive team culture
• Ability to influence and engage stakeholders at all levels

Communication

• Excellent verbal and written communication skills
• Ability to adapt communication style to different audiences
• Strong stakeholder and relationship management skills

Problem Solving

• Strong analytical and investigative skills
• Ability to identify root causes and implement practical solutions
• Sound judgement and decision-making capability

Organisational Skills

• Excellent planning and prioritisation skills
• Ability to manage competing priorities and deadlines
• Strong attention to detail and commitment to data quality

Continuous Improvement

• Focus on efficiency, quality and client outcomes
• Ability to identify and implement process improvements
• Embraces change and innovation

Risk Awareness

• Strong understanding of operational risk and control frameworks
• Maintains a focus on governance, compliance and customer outcomes
• Ability to identify, assess and mitigate operational risks

Knowledge & Experience

Essential

• Previous experience leading or supervising teams within financial services operations
• Strong experience in Client Onboarding, Client Static Data or Account Administration functions
• Thorough understanding of the onboarding lifecycle for both Personal and Non-Personal clients, including Trusts, Companies, Partnerships, Pension Schemes and other regulated entity structures
• Strong working knowledge of KYC, AML, CDD and Enhanced Due Diligence requirements
• Experience of reviewing and validating complex client structures and supporting documentation
• Experience managing operational workflows and service level targets
• Experience handling complex client data and account maintenance activities
• Strong understanding of risk, governance and regulatory requirements within a regulated financial services environment
• Demonstrable experience managing stakeholder relationships and operational escalations

Desirable

• Experience within wealth management, platform administration, pensions or investment operations
• Knowledge of FCA regulations, consumer duty requirements and industry best practice
• Experience implementing process improvements and operational change initiatives
• Experience using workflow management systems and operational reporting tools
• Experience supporting platform migrations, account conversions or regulatory change projects

Qualifications

Essential

• GCSEs (or equivalent) including English and Mathematics
• Evidence of ongoing professional development within financial services operations