Static Data - Team Leader

Sterling Williams LTD; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Sterling Williams LTD in London is seeking a Team Leader to head the Client Static Data team. You will ensure accurate maintenance of client, adviser and account data across systems, delivering high-quality service while upholding risk controls.

The role focuses on leading, developing and coaching the team, managing workloads, and ensuring timely data updates in a regulated financial services environment. Hybrid working arrangements are offered.

Qualifications

• Previous experience leading or supervising teams within financial services operations.
• Strong experience in Client Onboarding, Client Static Data or Account Administration functions.
• Understanding onboarding lifecycle for diverse client types and structures.
• Knowledge of KYC, AML, CDD and Enhanced Due Diligence requirements.

Responsibilities

• Lead, motivate and develop the Client Static Data team.
• Set objectives, monitor performance and conduct reviews.
• Support recruitment, onboarding and training of new team members.
• Oversee daily workflow and SLAs for client static data updates.
• Act as escalation point for complex cases and maintain data quality.
• Ensure compliance with FCA, GDPR and internal policies.
• Review errors, identify root causes and drive corrective actions.
• Support audits and manage governance of data processes.

Skills

Leadership

Communication

Problem Solving

Stakeholder management

Education

GCSEs including English and Mathematics

Tools

Workflow management systems

Operational reporting tools

Job description

Team Leader - Client Static Data

12 Month (FTC)

London/Hybrid

Competitive Salary

Purpose of the Role

The Team Lead, is responsible for leading the Client Static Data team, ensuring the accurate, timely and controlled maintenance of client, adviser and account data across all systems. The role is accountable for delivering high-quality service, maintaining strong risk and control standards, supporting regulatory compliance and driving continuous improvement.

This role plays a critical part in protecting data integrity, supporting operational efficiency and ensuring an excellent experience for clients, advisers and internal stakeholders throughout the client lifecycle.

Key Responsibilities

Leadership & People Management

Lead, motivate and develop the Client Static Data team.

Set clear objectives and performance expectations.

Conduct regular one-to-ones, coaching sessions and performance reviews.

Support recruitment, onboarding and training of new team members.

Foster a culture of accountability, collaboration and continuous improvement.

Ensure appropriate resource planning and workload management.

Operational Oversight

Oversee daily workflow management and prioritisation of tasks.

Ensure all client static data updates are processed accurately and within agreed SLAs.

Act as an escalation point for complex cases and operational issues.

Monitor team productivity, quality and service delivery.

Ensure effective management of queues and backlogs.

Risk, Control & Governance

Maintain robust operational controls to protect client and business data.

Ensure compliance with FCA regulations, GDPR and internal policies.

Review operational errors and incidents, identifying root causes and implementing corrective actions.

Support internal and external audits.

Escalate material risks and control issues appropriately.

Skills & Competencies

Leadership

Ability to lead, coach and develop teams.

Strong people management and performance management capability.

Creates an inclusive and positive team culture.

Ability to influence and engage stakeholders at all levels.

Communication

Excellent verbal and written communication skills.

Ability to adapt communication style to different audiences.

Strong stakeholder and relationship management skills.

Problem Solving

Strong analytical and investigative skills.

Ability to identify root causes and implement practical solutions.

Sound judgement and decision-making capability.

Knowledge & Experience

Essential

Previous experience leading or supervising teams within financial services operations.

Strong experience in Client Onboarding, Client Static Data or Account Administration functions.

Thorough understanding of the onboarding lifecycle for both Personal and Non-Personal clients, including Trusts, Companies, Partnerships, Pension Schemes and other regulated entity structures.

Strong working knowledge of KYC, AML, CDD and Enhanced Due Diligence requirements.

Experience of reviewing and validating complex client structures and supporting documentation.

Experience managing operational workflows and service level targets.

Experience handling complex client data and account maintenance activities.

Strong understanding of risk, governance and regulatory requirements within a regulated financial services environment.

Demonstrable experience managing stakeholder relationships and operational escalations.

Desirable

Experience within wealth management, platform administration, pensions or investment operations.

Knowledge of FCA regulations, consumer duty requirements and industry best practice.

Experience implementing process improvements and operational change initiatives.

Experience using workflow management systems and operational reporting tools.

Experience supporting platform migrations, account conversions or regulatory change projects.

Qualifications

Essential

GCSEs (or equivalent) including English and Mathematics.

Evidence of ongoing professional development within financial services operations.

Desirable

Professional financial services qualification (e.g. CISI Investment Operations Certificate, IOC or equivalent).

AML, Financial Crime or Compliance-related qualification.