Client Solutions Manager

Vidsy Media Limited; London; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An innovative startup is seeking a Client Solutions Manager to bridge the gap between clients and creative teams. This dynamic role requires a proactive individual with 2-4 years of client management experience, particularly with enterprise-level brands. You will be responsible for overseeing multiple projects, ensuring alignment between client needs and business goals, and delivering exceptional service. The company champions creativity and collaboration, offering a hybrid work environment and a commitment to diversity. If you're passionate about building strong client relationships and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Share Options

Private Healthcare

Flexible working

25 days holiday plus Bank Holidays

Annual Volunteer Day

Well-being offering & EAP

Enhanced parental leave policies

Carbon footprint offset

Qualifications

• 2-4 years of client management experience with enterprise-level brands.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Oversee multiple work streams and align client goals with business objectives.
• Provide exceptional client service and guide teams through the project journey.

Skills

Client management

Communication skills

Problem-solving skills

Attention to detail

Team alignment

Job description

About Vidsy

Vidsy is a multi-award-winning startup with hubs in London (HQ), NYC, LA, and Toronto. We’re building the ultimate platform for brands and Creators to team up and thrive together. Our platform empowers global brands to produce impactful video ads while giving Creators the tools, opportunities, and fair pay to work on amazing projects. We're building a different way to create; democratising creativity and empowering brands and Creators to build value together.

The Role

A Client Solutions Manager at Vidsy makes things happen, acting as a true partner to our Clients, as well as our creative, strategy and commercial teams. This role oversees multiple work streams with lots of moving parts, and requires a proactive, resourceful multi-tasker who is able to align Client and Vidsy towards a common vision and business goals to achieve success. (In a way that does not follow the traditional agency approach!)

You'll be operating senior account exec to account manager level with proven experience managing brand relationships and shall report into our Senior CSM Lead. We are looking for strategic “thinkers” and eager “doers” who can guide the client through each step of the journey, from briefing a creative team to launching a campaign. You are able to provide exceptional daily client service alongside client consulting and challenging our clients to be forward-thinking on digital.

Must Haves

• 2–4 years (or equivalent) of client management experience, ideally with enterprise-level brands and accounts
• Deep understanding of the advertising, social, and content landscape
• Proven ability to build and maintain strong client relationships
• Highly organised with excellent attention to detail
• Strong communication and problem-solving skills, with the ability to manage complex situations and align teams
• Experience guiding multi-disciplinary teams (Creative, Strategy, Operations, etc.) toward a common goal
• Ability to define client goals and develop strategies to deliver against them

Nice to Haves

• Experience working in a non-traditional, creative or tech environment
• An entrepreneurial mindset with a knack for spotting new commercial opportunities
• Previous experience working with global creative or production teams

Who You'll Report to

You’ll report to Kate, our Senior Client Solutions Lead who has been with Vidsy since 2021! Kate has been instrumental in leading and growing one of our biggest and most complex Clients (PepsiCo) into the successful account that it is today, all whilst being an inspiring leader and mentor. On the weekends you’ll find Kate cooking for friends and family, out walking and stopping to pat every dog she meets! Kate loves managing a team and is thoroughly invested in the success and continued development of her direct reports.

Compensation & Package

Competitive base salary

Share Options

???? Private Healthcare

Flexible working through our 'virtual-first' hybrid approach

25 days holiday plus Bank Holidays

Annual Volunteer Day

️Vidsy's growing well-being offering & EAP

Enhanced parental leave policies

Your carbon footprint offset via our Ecologi partnership

Hybrid ‘Virtual-First’ Work Setup

Vidsy embraces a hybrid ‘virtual-first’ approach across all our hubs. We require all new team members to be based locally to their regional hub from day one, but offer the flexibility to access office space as needed, or whenever it best supports your productivity and collaboration. The balance between in-office and remote work will vary depending on your team, role, and personal preferences.

Diversity at Vidsy

We’re committed to building a representative, inclusive, and super-friendly team because diverse experiences, perspectives, and backgrounds lead to better workplaces and better products. At Vidsy, we welcome everyone and do not discriminate based on race, colour, religion, gender, national origin, age, sexual orientation, marital status, disability, or any other protected characteristic.