Client Solutions Manager

KnowledgeBrief; London; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading company in leadership and management training is seeking a Client Relationship Manager to enhance client engagement and ensure successful delivery of apprenticeship programs. This role offers opportunities for career development and requires a proactive individual with experience in the apprenticeship sector.

Benefits

5.6 weeks annual leave plus bank holidays

2 weeks full sick pay

Well-being and benefits programme

Investment in staff CPD

Flexible working arrangements

Qualifications

• Minimum 2 years’ experience in the apprenticeship sector.
• Strong understanding of apprenticeship funding rules.

Responsibilities

• Build and maintain strong client relationships.
• Support clients with funding and training requirements.
• Collaborate with internal teams to enhance client satisfaction.

Skills

Relationship Building

Problem Solving

Client Engagement

Education

Understanding of Apprenticeship Funding Rules

Job description

Client Relationship Manager

Job Title:Client Relationship Manager (Apprenticeships)

Contract Type: Permanent

Location: Remote/Hybrid

Salary: £30,000 - £36,000 per annum, dependent on experience

Start Date: June 2025

At KnowledgeBrief, we have been at the forefront of Leadership and Management training for over 20 years, revolutionising learning experiences through our innovative KBPro platform. Since expanding into the Apprenticeship sector in 2017, we have continued to grow from strength to strength.

KnowledgeBrief is now a market-leading provider of leadership and management training and apprenticeships. The joy of learning is at the heart of our values, aiming to inspire and develop our learners and staff. Due to our continued growth, we are seeking a passionate and creative Client Relationship Manager to join our team. This is a permanent position with excellent opportunities for long-term career development as we expand further.

This role is particularly suited to someone with experience in the apprenticeship sector who is looking to step away from teaching and learning and transition into account management and client relationships. If you’re eager to apply your apprenticeship expertise in a strategic, client-facing role, this could be the perfect next step in your career.

Reporting into the Quality and Compliance Manager, you will take on a key role in building and maintaining strong client relationships while ensuring the successful delivery of apprenticeship programs. Acting as a trusted partner, you will collaborate with clients to understand their needs, provide outstanding support, and implement initiatives to enhance engagement. This role requires a proactive and strategic mindset, with occasional travel to meet clients and working closely with internal teams including marketing, commercial, and delivery to drive client satisfaction and retention.

What We Offer:

As a colleague of KnowledgeBrief, you will have access to our proud list of benefits, including:

• 5.6 weeks annual leave plus bank holidays off, and a 2-week closure over Christmas/New Year's
• 2 weeks full sick pay per year
• Access to our colleague well-being and benefits programme through Health Assured
• Investment in staff CPD, with study days every month for your own personal development
• Flexible working arrangements to support work/life balance

Client Relationship Manager - Responsibilities:

Key responsibilities include:

• Leveraging your apprenticeship expertise to support clients in understanding funding, eligibility, and off-the-job training requirements.
• Strategic account management position, building and nurturing client relationships.
• Acting as the main point of contact for clients, ensuring they’re satisfied with our services and supported throughout their apprenticeship journey.
• Facilitating onboarding by training clients on our bespoke KB Client Platform and assisting with the Digital Apprenticeship Service (DAS).
• Collaborating with marketing and commercial teams to enhance client communications.
• Collaborating with the operations and delivery teams to ensure operational consistency and embedding client feedback.
• Keeping clients informed about apprenticeship updates and KnowledgeBrief’s offerings, reinforcing our position as a trusted partner.
• Celebrating apprentices’ successes, both during the program and at the End-Point Assessment.
• Leading discussions to enhance client retention and explore opportunities to expand the client base.
• Managing your own workload and schedule effectively.
• Occasionally travelling to client locations to build and strengthen relationships.

Client Relationship Manager - Experience & Qualifications:

While we welcome applications from a range of individuals, ideal candidates will possess some or all of the following:

• A minimum of 2 years’ experience working within the apprenticeship sector. (essential)
• A strong understanding of apprenticeship funding rules and sector guidelines.
• A self-starter who thrives in managing their own time and responsibilities.
• An experienced relationship builder with a knack for identifying and growing strategic partnerships.
• A creative problem-solver with the ability to develop initiatives and campaigns that enhance client engagement.
• Comfortable with occasional travel and face-to-face meetings to foster strong client connections.
• Strong interpersonal and leadership skills, with a collaborative and solutions-oriented mindset.
• A genuine passion for learning and the impact it can have on clients’ workforce development.

If all the above resonates with you, we want to hear from you! Apply direct with your CV and we will be in touch.

I look forward to hearing from you!

Nathan

PeoplePartner

KnowledgeBrief

Learn more: KnowledgeBrief