Product Solutions Manager / Customer Success Manager - Cloud - B2B

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in London is seeking a Product Solutions Manager / Customer Success Manager to enhance customer journeys by leveraging product insights. This role involves building strong customer relationships, driving product adoption, and providing cloud technology support. The ideal candidate will have extensive experience in customer success within tech, excellent communication skills, and a solid understanding of cloud offerings.

Qualifications

• 5+ years of experience in customer success roles in product or technology.
• Ability to influence product adoption and customer retention.

Responsibilities

• Drive product adoption, expansion, and retention activities.
• Conduct regular account meetings to share best practices.
• Guide customers through onboarding and set up the product.

Skills

Communication

Stakeholder Engagement

Cloud Knowledge

Technical Writing

Influencing Skills

Education

Cloud Certifications in AWS, Azure, and/or GCP

Job description

Product Solutions Manager / Customer Success Manager - Cloud - B2B, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a69fe9e016a5

Job Views: 2

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.

As a Customer Success Manager in JPMC’s central Infrastructure Platforms team, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.

Key responsibilities include:

1. Drive product adoption, expansion, and retention activities to maintain a healthy customer base.
2. Conduct regular and proactive account meetings to share best practices, demonstrate use cases, communicate future releases, and gather feedback.
3. Guide customers through onboarding, set up the product according to their needs, and understand our products and features.
4. Track success metrics and provide feedback to the Product team.
5. Support internal and external customers as a cloud tech advisor, including private and public cloud platforms.
6. Lead cross-functional resources including Solutions Architects, Customer Success Analysts, and support teams.
7. Drive annual planning and delivery with customers, aligning objectives and resources.

Required qualifications, capabilities, and skills:

• 5+ years of experience in customer success roles in product or technology.
• Ability to influence product adoption and customer retention.
• Excellent communication and stakeholder engagement skills.
• Ability to learn and teach new technologies.
• Knowledge of public and private cloud offerings, including compute, databases, networking, machine learning, and data analytics.
• Strong writing skills for technical business cases, ROI calculations, and strategic plans.
• Experience navigating complex matrix organizations.
• Effective communication at executive levels, with tailored messaging.
• Cloud certifications in AWS, Azure, and/or GCP.

Preferred qualifications, capabilities, and skills:

• Experience in B2B environments or as a customer in a technical setting.
• Knowledge of product development, technical design, and data analytics.
• Experience in technical account management, professional services, or customer advisory roles.