Client Solution Specialist

DNA Payments Group; City of Westminster; Remote; GBP 40,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

Private Medical

Life Assurance

Ride to work

Self-learning platform

Income Protection

Workplace Pension

Employee Assistance Programme

Job summary

DNA Payments Group is seeking a Client Solutions Specialist to support our corporate sales & partnerships teams, providing technical consultancy and project-based integration across our payment solutions. You will work remotely with some on-site as needed, document processes, manage deployments, and pilot new products with merchants to ensure a great customer experience.

You will collaborate with cross-functional teams, learn continually, and help deliver secure, efficient payment solutions for

Qualifications

• Must enjoy learning and picking up new things.
• Strong problem-solving abilities and methodical thinking.
• Interest in technology and innovation.

Responsibilities

• Support Corporate Sales in all technical matters during the sales process.
• Provide consultancy and integration support to external parties using Jira/Confluence.
• Create and maintain technical documentation for solutions and processes.
• Configure and assist with deployment of corporate merchant & partner solutions (mainly remote; on-site as needed).
• Manage medium-to-large scale rollouts of terminal and ecommerce solutions.
• Oversee technical updates and enhancements for the corporate estate.
• Pilot new products with live merchants and partners to ensure a positive experience.
• Serve as a technical escalation point across the business.

Skills

Learning agility

Problem solving

Technical minded

Self-motivated

Job description

About us

Since launching in 2018, DNA Payments has become one of the UK’s largest independent, fully integrated omnichannel payments providers. We enable businesses of all sizes to seamlessly accept payments, from cutting-edge POS systems to powerful payment gateway, ecommerce and in-app solutions.

Recognised by Beauhurst as one of the UK’s top 50 fintech innovators, we’re reshaping the payments landscape with technology that makes transactions simpler, faster, and more secure. Backed by £100 million in Private Equity funding from Alchemy, we process £1.2+ billion in payments every month for over 60,000 merchants across the UK and Europe.

With a growing team of 375 specialists operating from our London HQ and regional offices in Hull, Nottingham, and Kazakhstan, we’re scaling rapidly. Join us on our journey to redefine the future of payments.

The opportunity

We’re looking for a Client Solutions Specialist with a commitment & drive to learn, to support the growth in the corporate sector, for our full suite of payment solutions and products. DNA Payments have disrupted the market and are growing rapidly thanks to our great people, products, and service. We need the very best technically minded individual to support our sales team as they drive and win more business for us, supporting our Corporate Sales & Partnerships teams. If you like solving problems and are looking for a challenging opportunity to deliver a great product and customer experience, we could be a great fit!

What you’ll be doing

• Assisting our Corporate Sales team in all technical matters before and during the sales process.
• Providing consultancy and support to external parties, integrating to our solutions - utilising a project methodology (managed within JIRA & Confluence)
• Creating & Maintaining technical documentation on all solutions and processes
• Configuring and assisting with corporate merchant & partner solution deployment (rimarily remotely, however, may be required for adhoc on-site responsibilities).
• Managing medium-to-large scale rollouts of our terminal & ecommerce solutions
• Managing technical updates & enhancements with our corporate merchant/partner estate.
• Piloting newly delivered products with live merchants & partners, ensuring a positive experience through the delivery process.
• Acting as a technical escalation point for various other areas of the business.

What you’ll need to succeed

• You’ll love learning – you’re the person who is always picking up new things, and finding new challenges in your day to day
• You’ll be competitive and determined – we’re all working together to achieve success, but you will want to learn and understand the most
• You’ll be a problem solver – you are methodical and love finding creative ways to fix things
• You’ll love technology – you might be an early adopter of new gadgets, or someone who loves to tinker and create, or just someone who appreciates innovation.

What’s in it for you?

You’ll work with a collaborative team and join a fast growth fintech where you’ll get the chance to learn and develop, and if that’s not enough, you also receive the following benefits.

• 25 days holiday per year
• Private Medical
• Life Assurance
• Ride to work
• Access to self-learning platform
• Income Protection
• Workplace Pension
• Employee Assistance Programme

Educate, Discover & Inspire

At DNA Payments, we put our values into action through real initiatives. From our dedicated in-house Sales and Operations training programmes that support career development, to DNA Day where we come together to celebrate our people and culture, we’re committed to investing in our teams. We’re also proud to support wider community initiatives, such as attending Hull Pride, reflecting our dedication to equality, inclusion, and celebrating diversity.