Client Solution Manager, Retail & Ecomm

Meta; City of Westminster; On-site; GBP 85,000 - 125,000; Full time

Job summary

Meta is seeking a Client Solutions Manager to partner with our most strategic clients and serve as a consultative product expert across marketing strategy, media planning, creative guidance, tech integration and measurement. You will own a quota-carrying book of business with enterprise clients, driving revenue targets and delivering ROI-positive marketing solutions.

The role emphasizes data-driven insights, cross-functional collaboration, and expertise in Meta's advertising solutions for

Responsibilities

• Direct accountability for a quota-carrying book of business across a portfolio of large enterprise clients
• Delivers against significant revenue targets spanning core advertising solutions and enterprise sales
• Identifies, creates, and implements marketing solutions grounded on measurable business results for clients
• Develops vertical expertise, including industry research to drive objectives and marketing solutions
• Collaborates with Client Partner and cross-functional teams to build insights, marketing strategies, creative guidance and measurement recommendations
• Serves as the escalation point for client-related issues with prompt resolution
• Manages planning, execution, reporting and optimization of campaigns with budgets and dashboards
• Leads strategic marketing conversations with clients, agencies and partners across media, creative, measurement and MarTech
• Remains highly technical and analytical, comfortable with large datasets and delivering actionable insights
• Communicates progress of strategic initiatives to internal and external stakeholders
• Narrates data-driven storylines, develops insight-based hypotheses and learning plans
• Experienced with Meta's full suite of advertising solutions
• Experience working with consumer and fashion retail brands
• Self-starter capable of high intensity and urgency
• Demonstrated ongoing AI skill development and staying current with AI technologies
• Experience with global brands across EMEA and US
• Adheres to responsible, ethical AI practices and bias mitigation
• Integrates AI tools to optimize workflows and drive measurable impact

Job description

The Client Solutions Manager partners with our most strategic clients to make sure they are successful with Meta. This is an opportunity to build and manage key relationships, serve as a consultative product expert and a trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for our top clients across various verticals mainly Fashion/Dept stores. The Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies, driving growth by constantly improving performance for advertisers and implementing measurement & attribution solutions. This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. You should have passion for Facebook, Instagram, Meta's advertising solutions and the overall marketing/tech ecosystem.

• 1. Direct accountability for a quota-carrying book of business across a portfolio of large enterprise clients
• 2. delivering against significant revenue targets spanning both core advertising solutions and enterprise sales
• 3. Identify, create, and implement marketing solutions grounded on achieving measurable business results for our clients
• 4. Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
• 5. Work with businesses to understand their objectives and develop the Meta strategy in partnership with the Client Partner and cross-functional teams, which will constitute building on insights, crafting marketing strategies, creative guidance and measurement recommendations
• 6. Serve as the escalation point for client-related issues, ensuring prompt and effective resolution
• 7. Project Management - Work and collaborate with a group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients
• 8. Manage planning, execution, ongoing reporting and optimization of campaigns (Observe budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations)
• 9. Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)
• 10. Highly technical and analytical, comfortable with large and complex datasets, and delivering actionable insights
• 11. Experience clearly communicating the progress of strategic initiatives to internal and external stakeholders, including the capacity to synthesize feedback and adjust plans accordingly
• 12. Proven track record in storytelling through data visualization, developing insight-based hypotheses and driving learning plans to build compelling business cases and influence key decisions
• 13. Experience of Meta's full suite of advertising solutions
• 14. Experience working with consumer retail businesses and fashion retail brands
• 15. Self-starter and capacity to work independently with high intensity and urgency
• 16. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• 17. Experience of working with global brands and clients across EMEA and the US
• 18. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• 19. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)