Client Service Representative

Corporation Service Company; Greater London; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Corporation Service Company in London is seeking a Client Service Partner to act as the primary contact for enterprise clients in a fast-paced B2B technology environment. You will resolve inquiries, troubleshoot issues and provide clear guidance to ensure our clients’ domain portfolios and digital assets remain secure.

You will work with internal teams to support client launches, manage relationships, and meet performance metrics like a top-tier Net Promoter Score.

Qualifications

• Experience in a customer-centric environment.
• Excellent written and verbal communication skills.
• Ability to think critically and be solution oriented.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Ability to learn and discuss new technology.
• Able to work independently and as part of a team.

Responsibilities

• Respond promptly and accurately to client inquiries via multiple channels such as chat, phone and email.
• Help customers manage a portfolio of domain names and digital assets to protect their brands.
• Build and maintain client relationships by understanding needs.
• Troubleshoot and resolve customer orders and inquiries related to domains, DNS and digital assets.
• Escalate unresolved issues to appropriate teams and ensure timely follow-up.
• Develop in-depth knowledge of services and communicate industry changes and new offerings.
• Collaborate with internal teams on client launches and projects.

Skills

Swedish

Italian

German

French

Customer focus

Multilingual advantage

Communication skills

Tools

MS Excel

MS Word

Outlook

Job description

Title: Client Service Partner

Location: London - United Kingdom | Hybrid: 3 fixed days in the office and 2 from home

Working Hours: Monday to Friday - 9am - 6pm

We are currently hiring aClient Service Representativeto support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC's internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our clients' domain portfolios and digital assets are secure.

If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.

Some of the tasks you will be responsible for:

• Client Support:Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
• Client Relationships:Build and maintain client relationships by understanding the unique needs of each client.
• Issue Resolution:Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
• Escalation Management:Identify and elevate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
• Product Knowledge:Be a trusted partner for your clients by developing and maintaining in-depth understanding of our services, and to communicate industry changes. and new product offerings.
• Team Collaboration:Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
• Performance:Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.

What technical skills, experience, and qualifications do you need?

• Fluent in Swedish, Italian, German and/or French languages are an advantage
• Experience working in a customer-centric environment, industry and/or role
• Effective written and verbal communication skills
• Ability to think critically and be solution oriented
• Strong Microsoft Office skills including MS Excel, Word, and Outlook
• Ability to learn, adapt to, and discuss new technology
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers
• Ability to work independently, as well as on a team
• Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
• Previous experience of producing quality results with high attention to detail
• Ability to be direct, open, and honest when communicating with clients and co-workers
• Bilingual skills are a plus

What You Can Expect from Us

Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:

• Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
• An on-team mentor to provide additional day to day support during your onboarding
• Collaborative team environment
• Supportive leaders committed to your professional development and growth
• Complimentary access to Open Sesame, monthly job-related recurrent training, and more
• Flexibility for our employees by offering a hybrid work schedule
• A clear vision, mission and values centred around our promise to provide world class service to our clients

We are a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!

Additionally, our positions come with CSC's competitive benefits and incentives.