Client Services & Trade Support Specialist

Euronext; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Euronext is the leading European capital market infrastructure provider, supporting listing, trading, clearing, settlement and custody across multiple exchanges. MTS, part of the Euronext Group, operates regulated electronic platforms and market data services for fixed income.

This role focuses on supporting clients with day-to-day trading, onboarding, issue resolution, and collaboration with senior stakeholders.

Qualifications

• Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or a related discipline.
• Fluent written and spoken English.
• Advanced proficiency in Microsoft Office, particularly Excel.
• An understanding of financial instruments and financial markets.
• Knowledge and practical understanding of statistical analysis and data interpretation.
• The ability to work collaboratively and effectively with senior stakeholders and clients.
• Strong communication, organisational and interpersonal skills.
• A high level of accuracy and attention to detail.
• Flexibility and adaptability, with the ability to manage changing priorities and requirements.

Responsibilities

• Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.
• Raise cases to second level support and maintain client records.
• Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services
• Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex
• Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements
• Create, Manage and delete users for clients
• Send out messages to all market participants

Skills

Fluent English

Excel proficiency

Financial markets understanding

Statistical analysis

Collaborative mindset

Communication skills

Attention to detail

Adaptability

Education

Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or related discipline

Tools

Excel

Job description

Euronext is the leading European capital market infrastructure provider, supporting listing, trading, clearing, settlement and custody across multiple exchanges. MTS, part of the Euronext Group, operates regulated electronic platforms and market data services for fixed income.

This role focuses on supporting clients with day-to-day trading, onboarding, issue resolution, and collaboration with senior stakeholders.