Client Services Associate, MTS

Euronext; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Euronext is the leading European capital market infrastructure provider, supporting listing, trading, clearing, settlement and custody across multiple exchanges. MTS, part of the Euronext Group, operates regulated electronic platforms and market data services for fixed income.

This role focuses on supporting clients with day-to-day trading, onboarding, issue resolution, and collaboration with senior stakeholders.

Qualifications

• Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or a related discipline.
• Fluent written and spoken English.
• Advanced proficiency in Microsoft Office, particularly Excel.
• An understanding of financial instruments and financial markets.
• Knowledge and practical understanding of statistical analysis and data interpretation.
• The ability to work collaboratively and effectively with senior stakeholders and clients.
• Strong communication, organisational and interpersonal skills.
• A high level of accuracy and attention to detail.
• Flexibility and adaptability, with the ability to manage changing priorities and requirements.

Responsibilities

• Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.
• Raise cases to second level support and maintain client records.
• Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services
• Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex
• Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements
• Create, Manage and delete users for clients
• Send out messages to all market participants

Skills

Fluent English

Excel proficiency

Financial markets understanding

Statistical analysis

Collaborative mindset

Communication skills

Attention to detail

Adaptability

Education

Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or related discipline

Tools

Excel

Job description

Euronext is the leading European capital market infrastructure, covering the full capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. As of March 2026, Euronext’s regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host over 1,800 listed issuers with €7 trillion in market capitalisation, a strong blue-chip franchise and the largest global centre for debt and fund listings.

MTS (part of the Euronext Group) is a leading operator of regulated electronic platforms (interdealer and dealer-to-client) and market data services for the European fixed income market. With over three decades of experience, MTS is a cornerstone of the fixed income trading ecosystem, recognised for its innovation, reliability, and comprehensive product offering.

Key Responsibilities

You will support the team on the following activities:

• Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.
• Raise cases to second level support and maintain client records.
• Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services
• Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex
• Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements
• Create, Manage and delete users for clients
• Send out messages to all market participants

Candidate Profile/ Key Skills

The ideal candidate has:

• A Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or a related discipline.

• Fluent written and spoken English.

• Advanced proficiency in Microsoft Office, particularly Excel.

• An understanding of financial instruments and financial markets.

• Knowledge and practical understanding of statistical analysis and data interpretation.

• The ability to work collaboratively and effectively with senior stakeholders and clients.

• Strong communication, organisational and interpersonal skills.

• A high level of accuracy and attention to detail.

• Flexibility and adaptability, with the ability to manage changing priorities and requirements.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.