Client Services & Telephone Assistant

RGIT Australia; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

RGIT Australia in Birmingham is seeking a Telephone Assistant to join our Birmingham Office. This full-time permanent entry level position involves handling inbound calls, providing excellent client service, and supporting the wider administration team in a busy legal practice.

The role operates Monday to Friday, 8:30am to 5:00pm, and requires strong communication, organisational skills, and the ability to work under pressure.

Qualifications

• Excellent oral and written communication skills.
• Strong time management and organisational abilities.
• Proven experience in an administration role.
• Comfortable working in a busy office and meeting deadlines.
• Proficient with Microsoft Office suite.

Responsibilities

• Take inbound calls and respond promptly to meet KPIs.
• Screen calls and log messages for the team.
• Liaise with other departments and report IT issues as needed.
• Provide general administrative support as required.
• Office-based role in Birmingham.

Skills

Excellent communication

Time management

Organisational skills

Administration experience

Microsoft Office proficiency

Tools

Microsoft Office

Job description

RGIT Australia in Birmingham is seeking a Telephone Assistant to join our Birmingham Office. This full-time permanent entry level position involves handling inbound calls, providing excellent client service, and supporting the wider administration team in a busy legal practice.

The role operates Monday to Friday, 8:30am to 5:00pm, and requires strong communication, organisational skills, and the ability to work under pressure.