Practice Assistant - Client Care & Workflow Champion (Flexible)

Browne Jacobson LLP; Birmingham, Manchester, Nottingham; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Job summary

Browne Jacobson LLP in Birmingham, Manchester and Nottingham is seeking a Practice Assistant to support our Business & Professional Risk team with workflow management and client service excellence.

You'll be the main point of contact for fee earners, handling tasks through to completion, coordinating diaries, travel, meetings and billing processes, and maintaining case data with accuracy and discretion.

Qualifications

• Experience in a legal or professional services environment is desirable.
• Strong client care and communication skills are essential.
• Proven ability to manage diaries, travel and meetings with accuracy.

Responsibilities

• Act as single point of contact for fee earners and manage tasks through to completion.
• Provide administrative and financial support including complex billing to high standards.
• Coordinate diaries, travel and meetings; maintain client and matter data in systems.
• Ensure compliance with firm policies and information security.
• Produce documents and client communications to a high standard.
• Support colleagues across the department as needed.

Skills

Client relationship management

Administrative support

Diary management

Microsoft Office proficiency

Client communications

Team collaboration

Tools

Case management systems

Job description

Browne Jacobson LLP in Birmingham, Manchester and Nottingham is seeking a Practice Assistant to support our Business & Professional Risk team with workflow management and client service excellence.

You'll be the main point of contact for fee earners, handling tasks through to completion, coordinating diaries, travel, meetings and billing processes, and maintaining case data with accuracy and discretion.