Client Services & Support Specialist

Moneyfarm; Preston; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Health Insurance and wellness plan

Fee‑free investments

Incentive scheme

Career development opportunities

Training opportunities

Regular office social events

Friendly culture

Job summary

Moneyfarm is seeking an experienced Customer Service Representative to join our team in Preston, UK. This full-time role requires a proactive individual with a strong background in customer service, able to handle complex queries independently. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Key benefits include health insurance, career development opportunities, and a friendly team culture.

Qualifications

• Proven experience in a customer service role.
• Strong track record of handling inquiries across phone, email, and/or live chat.
• Previous experience in fintech or wealth management.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Handle customer inquiries independently and collaboratively via multiple channels.
• Deliver exceptional customer service by addressing queries efficiently.
• Maintain accurate records of customer interactions.
• Work closely with team members to resolve complex queries.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving mindset

Attention to detail

Education

Minimum 2:1 degree

Job description

Moneyfarm is seeking an experienced Customer Service Representative to join our team in Preston, UK. This full-time role requires a proactive individual with a strong background in customer service, able to handle complex queries independently. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. Key benefits include health insurance, career development opportunities, and a friendly team culture.