Client Services & Referrals Coordinator

LLOYD'S REGISTER INTERNATIONAL; Shrewsbury; On-site; GBP 20,000 - 21,000; Part time

Job summary

Citizens Advice Shropshire is seeking a friendly, organised Client Services and Referrals Administrator to join our Shrewsbury office. This is a busy, front-line role where you’ll be the first point of contact for clients by phone, email or in person.

You will receive and process referrals, gather information, identify the next steps, and coordinate appointments. You’ll also manage shared calendars and liaise with clients, advisers and partner organisations to keep referrals moving smoothly.

Qualifications

• Customer-focused and able to communicate clearly.
• Organised and able to work in a busy office environment.

Responsibilities

• Receive and process referrals and gather information.
• Identify next steps for clients and coordinate appointments.
• Liaise with clients, advisers and partner organisations to keep referrals moving smoothly.
• Manage shared calendars and arrange appointments.

Skills

Customer service

Communication

Job description

Citizens Advice Shropshire is seeking a friendly, organised Client Services and Referrals Administrator to join our Shrewsbury office. This is a busy, front-line role where you’ll be the first point of contact for clients by phone, email or in person.

You will receive and process referrals, gather information, identify the next steps, and coordinate appointments. You’ll also manage shared calendars and liaise with clients, advisers and partner organisations to keep referrals moving smoothly.