Client Services and Referrals Administrator

LLOYD'S REGISTER INTERNATIONAL; Shrewsbury; On-site; GBP 20,000 - 21,000; Part time

Job summary

Citizens Advice Shropshire is seeking a friendly, organised Client Services and Referrals Administrator to join our Shrewsbury office. This is a busy, front-line role where you’ll be the first point of contact for clients by phone, email or in person.

You will receive and process referrals, gather information, identify the next steps, and coordinate appointments. You’ll also manage shared calendars and liaise with clients, advisers and partner organisations to keep referrals moving smoothly.

Qualifications

• Customer-focused and able to communicate clearly.
• Organised and able to work in a busy office environment.

Responsibilities

• Receive and process referrals and gather information.
• Identify next steps for clients and coordinate appointments.
• Liaise with clients, advisers and partner organisations to keep referrals moving smoothly.
• Manage shared calendars and arrange appointments.

Skills

Customer service

Communication

Job description

Client Services and Referrals Administrator

Apply before 11.59pm on 27 September 2026.

Job summary

• Salary
• £20,194 to £21,009 based on 30 hours
• Location
• Shrewsbury
• Workplace
• Office based
• Contract
• Permanent
• Hours per week
• 30 hours per week over 4 or 5 days

About the role

Help people take the first step towards the support they need.

Citizens Advice Shropshire is looking for a friendly, organised and customer-focused Client Services and Referrals Administrator to join our team in the Shrewsbury office.

This is a varied and rewarding role at the heart of our service. You will often be the first person a client speaks to, whether by telephone, email or face to face. Your ability to listen, communicate clearly and create a positive first impression will help clients feel welcomed and supported.

You will receive and process referrals, gather relevant information and help identify the most appropriate next step for each client. You will also manage shared calendars, arrange appointments and liaise with clients, advisers, project teams and partner organisations to keep referrals moving smoothly.

If you enjoy helping people, providing excellent customer service and keeping busy systems organised, we would love to hear from you.