Client Services Associate

Ryan; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Business Connectivity Reimbursement (Phone/Internet)

Gym Membership or Equipment Reimbursement

Tuition Reimbursement After One Year of Service

Accelerated Career Path

Award-Winning Culture & Community Outreach

Job summary

A leading property services firm in Manchester is seeking a proactive Customer Service Associate to enhance client experiences within the Property Tax team. This role involves owning client service cases, building relationships, and identifying upsell opportunities. The ideal candidate thrives in a dynamic environment, possesses excellent communication skills, and has previous customer service experience. Key perks include a vibrant team culture and opportunities for professional development.

Qualifications

• Previous experience within a telephone-based customer services or sales role.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as the primary point of contact for client service matters.
• Maintain accurate documentation and client records.
• Identify upsell and cross-sell opportunities.

Skills

Excellent communication and relationship-building skills

Strong organisational skills

Proactive, solution-focused mindset

Ability to manage multiple priorities

Collaborative team player

Job description

• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where communication, relationship-building, and problem-solving are at the heart of what you do?

At Ryan, we’re looking for a proactive and customer-focused Customer Service Associate to join our dynamic Property Tax team in MediaCity, Manchester. This is a fantastic opportunity to build your career within a specialist area of professional services, supporting clients with property tax matters while delivering outstanding service at every touchpoint. In this pivotal role, you’ll take ownership of client service cases, build strong relationships, and identify opportunities to add real value to our clients’ experience.

This is more than a customer service role, it’s an opportunity to make a measurable impact while being part of a supportive, high-energy team culture in a prestigious office setting.

Duties and responsibilities:

Own the Client Experience

• Act as the primary point of contact for client service matters, ensuring swift resolution and clear, confident communication.
• Take full ownership of service cases from start to finish.
• Maintain accurate documentation and up-to-date client records.
• Collaborate closely with internal teams to deliver seamless, high-quality service.

Drive Growth Through Relationships

• Understand client needs and proactively recommend solutions that enhance their experience.
• Identify upsell and cross-sell opportunities that genuinely add value.
• Conduct structured outreach to strengthen client relationships and uncover new opportunities.
• Respond promptly and professionally across multiple communication channels.
• Provide clear, accurate information and confidently escalate complex queries where required.
• Ensure every interaction reflects our commitment to excellence.

Education and Experience:

• Previous experience within a telephone based customer services or sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, solution-focused mindset.
• A collaborative team player who thrives in a dynamic, fast-paced environment.

Why Join Ryan?

• Work from our prestigious MediaCity office, 5 days per week.
• Enjoy a comprehensive benefits package.
• Be part of a fun, vibrant, and supportive team culture.
• Play a key role in driving both client satisfaction and business growth.
• Build your career in an organisation that values collaboration, innovation, and professional development.

If you’re ready to take ownership, build meaningful client relationships, and grow your career with a market-leading organisation, we’d love to hear from you.