Senior Customer Success & Sales Leader

Ripe Insurance; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading insurance firm in Manchester seeks a Senior Customer Service and Sales Executive to deliver excellent sales and service experiences. This role involves taking inbound calls, converting new business, and retaining customers while supporting team targets. The ideal candidate will have a proven customer-facing background, excellent sales skills, and experience in a regulated environment. This position offers opportunities for training and development while adhering to company values.

Qualifications

• Proven track record in a customer‑facing role providing excellent customer service.
• Experience driving sales in a regulated environment.
• Demonstrated success in meeting targets and SLAs.

Responsibilities

• Provide excellent sales and service experiences via inbound calls.
• Retain customers wishing to cancel and follow correct procedures.
• Support the team leader with ad hoc duties.

Skills

Customer service skills

Sales skills

Listening and questioning

Rapport building

Education

Minimum A-C GCSE in English and Maths

Tools

Microsoft Office (Word, Excel, Outlook)

Amazon Connect

CRM Zendesk

Job description

A leading insurance firm in Manchester seeks a Senior Customer Service and Sales Executive to deliver excellent sales and service experiences. This role involves taking inbound calls, converting new business, and retaining customers while supporting team targets. The ideal candidate will have a proven customer-facing background, excellent sales skills, and experience in a regulated environment. This position offers opportunities for training and development while adhering to company values.