Client Services Administrative Team Lead – Facilities

bidvestnoonan; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Bidvest Noonan in the United Kingdom is recruiting an Administrative Team Leader to oversee a team of Administrators delivering facilities management services across nationwide contracts. The role focuses on client service excellence, scheduling, issue handling, and KPI/SLA reporting to ensure best-in-class service for our clients.

You will manage resources, develop the team, and work with Operations Managers to maintain quality systems and continuous improvement while coordinating with

Qualifications

• Experience of managing a digital/tech enabled helpdesk, internal service desk or call centre.
• Strong organization and interpersonal skills.
• Ability to manage resources and schedules to meet contractual requirements.
• Experience with CRM and data reporting.

Responsibilities

• Lead a small team across multiple contracts and allocate resources.
• Manage inbound client communications via CRM and ensure timely responses.
• Oversee administrators handling client service enquiries and ad hoc work.
• Prepare KPI and SLA performance reports for stakeholders.
• Ensure revenue from ad hoc works is tracked and billed.

Skills

Team leadership

Customer service

CRM software

Stakeholder coordination

Data handling

Tools

CRM software

Job description

Bidvest Noonan in the United Kingdom is recruiting an Administrative Team Leader to oversee a team of Administrators delivering facilities management services across nationwide contracts. The role focuses on client service excellence, scheduling, issue handling, and KPI/SLA reporting to ensure best-in-class service for our clients.

You will manage resources, develop the team, and work with Operations Managers to maintain quality systems and continuous improvement while coordinating with