Client Services Representative

Mulberry Recruitment; Farnborough; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Hybrid working arrangement

Training and development

Holiday entitlement and company福利

Job summary

Mulberry Recruitment in Farnborough is seeking a highly organised Client Services Administrator to join a fast-paced team. The successful candidate will play a key role in supporting client services, ensuring accurate administration, and maintaining high standards of customer care and operational efficiency.

This hybrid position offers a mix of office-based work in Farnborough and remote working, with a competitive salary and opportunities for training and development.

Qualifications

• Previous experience in an administrative or client support role.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Good organisational and time management abilities.
• Confident using Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Professional and customer-focused approach.

Responsibilities

• Provide high-quality administrative support to client-facing teams.
• Maintain and update client records accurately and in line with data protection requirements.
• Handle incoming client queries via email and telephone in a professional manner.
• Prepare and process documentation, reports, and correspondence.
• Support onboarding and ongoing management of client accounts.
• Liaise with internal departments to ensure smooth service delivery.
• Monitor deadlines and ensure tasks are completed in a timely manner.
• Assist with general office administration duties as required.

Skills

Communication skills

Attention to detail

Organisation

Time management

Teamwork

Independent working

Customer-focused

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Client Services Administrator Salary: £27,000-£30,000 Location: Farnborough (Hybrid working available)

We are recruiting for a highly organised and detail-oriented Client Administrator to join a professional and fast-paced team. The successful candidate will play a key role in supporting client services, ensuring accurate administration, and maintaining high standards of customer care and operational efficiency. This is a hybrid position offering a mix of office-based work in Farnborough and remote working.

Key Responsibilities

• Provide high-quality administrative support to client-facing teams
• Maintain and update client records accurately and in line with data protection requirements
• Handle incoming client queries via email and telephone in a professional manner
• Prepare and process documentation, reports, and correspondence
• Support onboarding and ongoing management of client accounts
• Liaise with internal departments to ensure smooth service delivery
• Monitor deadlines and ensure tasks are completed in a timely manner
• Assist with general office administration duties as required

Requirements

• Previous experience in an administrative or client support role
• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy
• Good organisational and time management abilities
• Confident using Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Professional and customer-focused approach

Desirable

• Experience in a client services or financial/professional services environment
• Familiarity with CRM systems or database management
• Experience working in a hybrid or remote-friendly environment

Benefits

• Competitive salary (based on experience)
• Hybrid working arrangement
• Opportunities for training and development
• Supportive and collaborative team environment
• Holiday entitlement and company benefits package