Client Services Manager

Turning Point; England; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

34 days paid holiday

Option to buy additional holidays

Career advancement opportunities

Job summary

Turning Point is seeking an experienced Client Services Manager to join the IMT team. The ideal candidate will be responsible for managing client information systems and supporting the clinical systems team. You will ensure operational efficiency and act as the main contact for system suppliers.

Applicants must have IT managerial experience, knowledge of SDLC, and familiarity with mental health client record systems like Illy’s Care Path or IAPTUS. Enjoy comprehensive benefits, including up to 36 days of annual leave.

Qualifications

• Experience in line management and applications space IT role.
• Ability to work cross-functionally and seek knowledge.

Responsibilities

• Ensure clinical applications governance and support.
• Manage Client Services and act as main contact with suppliers.
• Oversee cross-organisational communication on system use.

Skills

Line management experience

IT managerial experience

Knowledge of SDLC

Risk, QA, and Data Governance

Experience with mental health client record systems

Tools

Illy’s Care Path

Footwork’s Halo

IAPTUS

Job description

Turning Point supports people with mental health, learning disabilities, substance use, sexual health, and employment needs. We’re committed to delivering inclusive, impactful, and user‑centred solutions that drive real outcomes for the people and communities we support.

We have an exciting opportunity for an experienced Client Services Manager to join our IMT team.

As a leading social enterprise and backed by Turning Point’s experience over 55 years, we are driven to provide the highest quality of care and support to some of the most vulnerable people in our society and our digital platforms are key to see the potential of people and empower them to make the changes needed to live life well.

Role Responsibility

You will be responsible for the smooth running of current client information systems, and line manage the clinical systems support team.

The main responsibilities would include:

• Being responsible for ensuring that Turning Point’s clinical applications are safely governed, professionally onboarded, supported, maintained and optimised to deliver operational efficiency, resilience and service excellence to our key customers and users
• Being responsible for supplier management of Client Services and acting as the main contact between Turning Point and its system suppliers
• Performing effective cross‑organisational relationship management and communication on system functionality and use
• Liaising with the business to ensure that the clinical support function can respond to the business requirements and associated growth
• Assisting in the central monitoring of risk and the effectiveness of internal controls
• Managing incidents and adherence to SLAs in a support environment for clinical applications
• Being accountable for leading and developing the Client Services team, fostering a supportive, open and honest environment that encourages feedback and challenge as well as accountability for delivering excellent service.

The Ideal Candidate

The successful candidate will have experience of line management and working within an IT managerial role in the applications space. Ideally with a working knowledge of SDLC and exposure to risk, QA and Data Governance.

Ideally, you will also have a working knowledge of the Health & Social Care sector.

You will need to work cross functionally, seeking out knowledge on how other departments, including others in the IMT field, achieve excellence and demonstrates ability to model and learn from them.

We are looking for someone who continuously seeks out improvements that deliver long term business benefits and looks for opportunities to transform function or process areas to improve company performance.

Experience with Illy’s Care Path, Footwork’s Halo, IAPTUS or other Substance Misuse or Mental Health focused client record systems would be an advantage.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by exploring our benefits page.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.