Client Services Manager

Harrison Scott Associates; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A renowned corrugated packaging manufacturer seeks a Client Services Manager in South East England. This role emphasizes customer relationship management while leading a team of account managers. The ideal candidate is dynamic, self-motivated, and able to drive continuous improvement for enhanced service quality.

Qualifications

• Experience in a similar management role required.
• Strong leadership skills and ability to handle complex situations.
• Capacity to engage with various personalities.

Responsibilities

• Ensure customer satisfaction is prioritized in all decisions.
• Communicate effectively with customers and suppliers.
• Conduct monthly account reviews and adjust strategies as needed.

Skills

Leadership

Customer Relationship Management

Team Motivation

Job description

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Client Services Manager, south east england

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Client:

Location:

south east england, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c7d255b950b2

Job Views:

39

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Title: Client Services Manager

Salary: up to £55k pa basic (depending on experience)

Location: South East England

Reference: J6798

Contact:

Telephone: [phone]

Categories: , , , ,

A corrugated packaging manufacturer which has experienced continuous growth over the past few years is looking for a confident, dynamic and self-motivated Client Services Manager to not only nurture customer relationships, but also manage a team of account managers.

This role will ultimately have the customer at the forefront of all decisions made and ensure this is driven consistently through the team’s daily tasks so that the best possible service is received. We are looking for a dynamic manager who is prepared to encourage the team to always perform to the best of their abilities, while also driving to help them improve.

Your team are responsible for the following:

• Working as a team to ensure the customer is always the number one priority in every decision-making process.

• Ensure that they communicate with both customers and suppliers in an efficient and clear manner.

• Ensuring that sales orders are entered onto the system, and delivery dates acknowledged back to the customer are feasible.

• Ensuring that monthly customer account reviews are carried out and amendments are made where required.

• Communicating and working with all areas of the business to ensure control of processes and customer’s expectations are met.

Your experience in a similar role will have given you the strong leadership skills required to handle complex situations, and the capacity to deal with different types of personalities. We are looking for someone to challenge the status quo, bring new ideas to the table, and push through continuous improvement.

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