Client Services Manager (MSP - Strategic Account)

AgileOne; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

AgileOne is looking for a skilled Client Services Manager to oversee operations for a key account. This role will involve managing supplier relationships, ensuring program compliance, and leading a team of professionals. Candidates should have a strong understanding of UK workforce regulations and experience in professional services.

Benefits

Mental Wellbeing Program

Medical and Dental coverage

Pension Scheme

Referral Awards

Supportive leadership

Qualifications

• Experience managing high-value, complex accounts.
• Advanced knowledge of VMS platforms (preferably SAP Fieldglass).
• Strong understanding of UK labour laws and workforce compliance.

Responsibilities

• Overseeing contingent workforce programme and ensuring compliance and data accuracy.
• Acting as primary liaison with clients and managing operational goals.
• Leading and developing a team of Client Services Professionals.

Skills

Leadership

Problem-Solving

Analytical Mindset

Client Relationship Management

Communication

Education

Bachelor’s degree in Business, HR, or Operations

Tools

SAP Fieldglass

MS Office

Job description

Client Services Manager (MSP - Strategic Account)

Client Services Manager (MSP - Strategic Account)

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Location: London, UK (On-Site with Hybrid Opportunities)

About the Role

AgileOne is seeking an experienced and strategic Client Services Manager (CSM) to oversee operations for one of our most critical accounts - a global leader in professional services. This is a key managerial role, responsible for ensuring the success of the AgileOne Supplier Management and Technology Suite, driving programme excellence, and fostering high-performing teams. You will work closely with senior stakeholders, lead complex workforce initiatives, and serve as the linchpin between AgileOne, the client, and suppliers.

Key Responsibilities:

• Oversee the end-to-end contingent workforce programme, ensuring operational efficiency, compliance, and data accuracy.
• Act as the primary liaison for the client, driving alignment on workforce strategy and operational goals.
• Lead the implementation of AgileOne technology, policies, and processes to achieve client objectives.
• Recruit, develop, and manage a team of Client Services Professionals.
• Establish performance metrics, conduct regular evaluations, and foster a collaborative, goal-oriented culture.
• Provide mentorship and professional growth opportunities for team members.
• Build strong relationships with senior client stakeholders, suppliers, and internal AgileOne teams.
• Deliver training and ongoing support to ensure optimal use of AgileOne’s technology and processes.
• Actively identify opportunities to expand AgileOne’s service footprint and deliver value to the client.
• Ensure the integrity and accuracy of programme data within SAP Fieldglass, maintaining compliance with all policies and legal standards.
• Provide insightful reporting and analytics to support strategic decision-making.
• Proactively resolve operational challenges and maintain service-level agreements (SLAs) and KPIs.
• Ensure compliance with all legal, regulatory, and client-specific policies.
• Oversee supplier contracts and manage supplier performance.
• Collaborate with finance teams to ensure accurate billing, timely payments, and resolution of any discrepancies.

Qualifications:

• Proven ability to lead teams and manage high-value, complex accounts.
• Advanced knowledge of SAP Fieldglass or similar VMS platforms.
• Strong understanding of UK labour laws, employment regulations, and workforce compliance.
• Experience working with Fortune 500/1000 clients, preferably in a professional services setting.
• Demonstrated ability to develop and execute strategic workforce plans.
• Exceptional problem-solving skills, with a data-driven and analytical mindset.
• Advanced proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Bachelor’s degree in Business, HR, Operations, or a related field (or equivalent experience).

What we offer:

• International work environment
• Market competitive salary
• Healthy lifestyle - Mental Wellbeing Program, reward Points, Medical and Dental coverage
• Pension Scheme and Referral Awards
• Friendly atmosphere and supportive leadership

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Human Resources, and Project Management

• Industries

  Staffing and Recruiting and Human Resources Services

Referrals increase your chances of interviewing at AgileOne by 2x

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