Client Services Manager

Avendra International - Europe; Birmingham; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Avendra International - Europe is seeking a Client Procurement Manager who will work from home with regular UK travel. The role focuses on helping organisations optimise procurement in foodservice, manage supplier performance, and deliver value across the client portfolio.

You will lead procurement strategy, strengthen client relationships, and drive spend growth while ensuring compliant delivery and alignment with company platforms.

Qualifications

• Experience in foodservice, hospitality, catering, food procurement, or chef background.
• Strong account management experience and ability to build trusted client relationships.
• Proven commercial acumen and ability to deliver against targets.
• Solid understanding of supply chain and procurement processes.
• Good working knowledge of Excel and data analysis.

Responsibilities

• Own a portfolio of client accounts, leading procurement and supply chain delivery.
• Build strong relationships with client stakeholders and act as a trusted advisor.
• Develop and implement procurement strategies, including driving use of Pi (our e-procurement platform).
• Identify and deliver opportunities to grow client spend (incl. non-food categories).
• Manage supplier performance against agreed KPIs.
• Lead tender processes and ensure timely, compliant delivery.
• Develop retention plans and proactively manage at-risk accounts.
• Support smooth supplier mobilisation working with sales, tender and Pi teams.

Skills

Foodservice background

Account management

Commercial acumen

Supply chain

Excel & data analysis

Tools

Excel

Job description

Client Procurement Manager

Home‑Based with Regular UK Travel

Do you have chef, foodservice, hospitality, or food procurement experience, combined with strong client management skills? This could be the role for you.

This is a client-facing procurement role focused on helping organisations improve how they buy, manage suppliers, and deliver value from their supply chain.

You'll take ownership of a portfolio of client accounts, leading procurement strategy, supplier performance, and day-to-day delivery. The role combines hands-on account management with the opportunity to influence spend, improve efficiency, and strengthen long-term client relationships.

You'll do well here if you're commercially minded, confident working directly with clients, and understand the challenges and opportunities within foodservice operations.

What You’ll Be Doing

• Own a portfolio of client accounts, leading procurement and supply chain delivery
• Build strong relationships with client stakeholders and act as a trusted advisor
• Develop and implement procurement strategies, including driving use of Pi (our e‑procurement platform).
• Identify and deliver opportunities to grow client spend (incl. non‑food categories)
• Manage supplier performance against agreed KPIs
• Lead tender processes and ensure timely, compliant delivery
• Develop retention plans and proactively manage at‑risk accounts
• Support smooth supplier mobilisation working with sales, tender and Pi teams.

What we’re looking for

• Experience within foodservice, hospitality, catering, food procurement, or a chef background
• Strong account management experience and the ability to build trusted client relationships
• Proven commercial acumen and ability to deliver against targets
• Solid understanding of supply chain and procurement processes
• Good working knowledge of Excel and data analysis

What we offer

• High‑impact, client‑facing role with real ownership
• Supportive, collaborative team environment
• Flexible home‑based working with UK travel
• Opportunity to shape client strategy and drive measurable value

We’re committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure fair, accessible hiring processes with reasonable adjustments where needed.