Client Services Lead, Global Payments & FX

Crown Agents Bank; England; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Pension plan

Life Assurance

Group Income Protection

Private Medical Insurance

Discretionary Bonus

Job summary

Crown Agents Bank is seeking a Client Services professional within Operations to deliver consistently high-standard service, resolve client queries promptly and maintain strong relationships while upholding operational standards.

The role requires 3–5 years in banking or financial services, knowledge of payments including SWIFT, ACH and mobile, and language skills in French or Spanish are advantageous. The role offers hybrid working (3 days on-site) with a comprehensive benefits package.

Qualifications

• 3-5 years working in a banking or financial services environment.
• Knowledge of payments, including SWIFT, ACH and mobile.
• French or Spanish language skills an advantage.

Responsibilities

• Handle general client enquiries by phone, email and letters.
• Liaise with internal teams to resolve payment issues raised by clients.
• Support clients in relation to the payment channel they use.
• Oversee client database, Mandates, SLAs and tariffs.
• Advise clients on correct payment formats per regulation.
• Manage standing orders on client accounts.
• Liaise with clients regarding sanction hits on payments.
• Review and approve written instructions versus Mandate and signature list.
• Undertake projects alongside day-to-day activities.

Skills

Banking experience

Payments knowledge

French language (advantage)

Spanish language (advantage)

Job description

Crown Agents Bank is seeking a Client Services professional within Operations to deliver consistently high-standard service, resolve client queries promptly and maintain strong relationships while upholding operational standards.

The role requires 3–5 years in banking or financial services, knowledge of payments including SWIFT, ACH and mobile, and language skills in French or Spanish are advantageous. The role offers hybrid working (3 days on-site) with a comprehensive benefits package.