Client Services Executive – Fleet & Leasing

Zenith Vehicles; Leeds; On-site; GBP 22,762 - 30,796; Full time

Benefits offered by this job

Salary package: £26,779.35 per year

24 days holiday + birthday off

Company pension contribution

Onsite GP

AA breakdown cover

Referral scheme

Sports & Social club

Free parking

Multi-faith room

Onsite cafe

Benefits via Perks at Work

Job summary

Zenith Vehicles in Leeds is seeking a Dealer Service Executive to be the first point of contact for our White Label customers (Dealers/Brokers). You will manage client accounts, documents and ensure timely updates and activation of services.

You will handle phone and email communications with stakeholders, maintain accurate records, and work in a fast-paced team dedicated to excellent customer service, meeting SLAs and regulatory requirements.

Qualifications

• Exceptional customer service and communication skills (written and verbal).
• Strong attention to detail and accuracy.
• Strong organizational and multi-tasking abilities.
• Competent with MS Office systems.
• Experience in working in a fast-paced environment and meeting tight deadlines.

Responsibilities

• Client Account Administration: Open client accounts, manage customer and dealer document packs, ensuring legal requirements are met.
• Document Management: Complete and maintain customer contract files and folders, ensuring all required documents are correct and present.
• Liaise with Dealers and Brokers: Communicate via phone and email about missing or incorrect documents to prevent delays in deal pay-out.
• System Updates: Update computer systems with necessary data upon receipt of paperwork.
• Payment Schedule Creation: Build payment schedules for customer agreements.
• Invoice Management: Review and process dealer invoices for payment.
• Query Management: Regularly review and chase up queried deals.
• Compliance & Legislation: Comply with Data Protection Act, Consumer Credit Act, FCA Regulations, and the Money Laundering Act.

Skills

Customer service

Attention to detail

Organizational skills

MS Office

Fast-paced environment

Tools

MS Office

Job description

Zenith Vehicles in Leeds is seeking a Dealer Service Executive to be the first point of contact for our White Label customers (Dealers/Brokers). You will manage client accounts, documents and ensure timely updates and activation of services.

You will handle phone and email communications with stakeholders, maintain accurate records, and work in a fast-paced team dedicated to excellent customer service, meeting SLAs and regulatory requirements.