Client Services Executive - Childcare

Anthony Collins; Birmingham; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Birmingham location

Hybrid working

25 days holiday

3 volunteering days

IT equipment for home working

On-site cafe & gym

Development training

Job summary

Anthony Collins Solicitors in Birmingham is seeking a Client Services Executive to support the Private Client team. You will provide vital administrative and client-focused support to help deliver an excellent service to clients.

The role primarily supports fee earners in the Child Care team but offers opportunities to work across other private client areas, including family and personal planning. Hybrid working and a focus on compliance are key features.

Qualifications

• Experience handling highly sensitive information with confidentiality.
• Strong commitment to professional discretion and data protection.
• Excellent typing speed and accuracy for routine correspondence.
• Ability to manage a busy workload and meet deadlines.

Responsibilities

• Manage BigHand dictations and tasks, file notes, and counsel instructions.
• Provide email and call handling support for assigned legal advisors.
• Maintain physical and electronic files and document management via iManage.
• Process disbursement payments and keep financial records accurate.
• Arrange conferences and prepare bundles for hearings and trials.
• Support CE-File processes and ensure compliance with Lexcel standards.

Skills

Organisational skills

Typing speed

Time management

Communication

Client care

Attention to detail

Tools

BigHand

iManage

CE-File

Thirdfort

Job description

Description

Do you enjoy providing exceptional support and helping legal teams deliver the best possible service to clients?

Department: Private Client

Location: Birmingham

As a Client Services Executive, you’ll play a key role in supporting our Legal Advisors working within our respected Childcare Team. You’ll provide vital administrative and client-focused support to help the team deliver an excellent service.

The role will primarily be to support fee earners in the Child Care team but there is opportunity to work across the rest of the private client teams which include family, personal planning and management, mental health and Court of Protection.

Key Responsibilities

• Managing BigHand dictations and tasks, including file notes, correspondence, instructions to counsel, witness statements and court documents.
• Providing email management support for allocated legal advisors.
• Handling incoming calls and new client enquiries, together with associated administration.
• Maintaining physical and electronic files, including document management through iManage.
• Processing disbursement payments and maintaining accurate financial records.
• Arranging conferences and preparing hearing, trial and conference bundles.
• Supporting the medical records process and maintaining key dates and diary management.
• Drafting routine correspondence and legal documents.
• Managing CE-File processes, including High Court issue and document uploads.
• Supporting post management, file closure and archiving processes.
• Assisting with compliance requirements, including Thirdfort ID checks, compliance records and documentation in line with Lexcel standards.

Skills, Knowledge and Expertise

This role involves working with highly sensitive and confidential information relating to vulnerable individuals. The successful candidate will demonstrate discretion, professionalism and a strong commitment to maintaining confidentiality. Ideally, you will also possess the following skills:

• Strong organisational skills
• Excellent typing speed and accuracy
• Ability to manage a busy workload effectively
• Strong communication and client care skills
• Attention to detail and a proactive approach

Benefits

• Birmingham, located roles, we have a newly refurbished office in the City centre with an on-site café and free use of Gym facilities
• Hybrid working
• 25 days holiday, 2 gift days at Christmas.
• The opportunity to give back and have 3 days available for social purpose volunteering.
• All IT equipment and support for effective home working
• An excellent development training programme and opportunities to grow sector expertise

We are proud to attract people who are motivated by our purpose and values, and who want to make a positive contribution to the communities and society we serve.

Anthony Collins Solicitors is a committed Equal Opportunities employer and advocate of social mobility.

We believe talent exists everywhere and are committed to providing fair access, opportunity and progression for all, regardless of background.