Client Services Associate: CRM, Onboarding & Admin

Adler & Allan; Gillingham; In loco; GBP 22.000 - 26.000; Tempo pieno

Descrizione del lavoro

Adler & Allan is seeking a proactive Junior Client Services Executive to join the on-site team in Rainham. You will support the full lifecycle of customer enquiries, from initial contact and quotation through to scheduling, completion and aftercare, while maintaining our CRM systems and coordinating with internal teams.

You will also assist with onboarding new customers, chase purchase orders, support client portal updates, and contribute to departmental reporting.

Competenze

• Strong IT skills, particularly Microsoft Office (Word, Excel, PowerPoint, Publisher).
• Excellent communication skills — written and verbal.
• Ability to navigate CRM systems and bespoke databases (training provided).
• Commercial awareness and some experience of upselling or aftersales (desirable).
• Strong organisational skills, with the ability to prioritise effectively.
• A proactive, enthusiastic, and flexible approach.

Mansioni

• Answer incoming customer calls professionally and log all enquiries onto the CRM system.
• Progress opportunities through to completion in line with contract requirements.
• Source completed job information from depots, service centres, and subcontractors.
• Maintain and update CRM and Focal Point systems daily.
• Produce weekly reports on open opportunities for Depot Managers.
• Raise purchase orders for suppliers and subcontractors.
• Support with onboarding new customers, including liaising with Quality and Credit Control.
• Manage and update client portals.
• Send weekly spill response job paperwork and chase purchase orders.
• Conduct follow‑ups to collect NPS scores.
• Provide cover for team members during absences.
• Complete all administrative tasks in a timely manner.

Conoscenze

IT skills

CRM systems

Communication skills

Organisation

Strumenti

Microsoft Office

Descrizione del lavoro

Adler & Allan is seeking a proactive Junior Client Services Executive to join the on-site team in Rainham. You will support the full lifecycle of customer enquiries, from initial contact and quotation through to scheduling, completion and aftercare, while maintaining our CRM systems and coordinating with internal teams.

You will also assist with onboarding new customers, chase purchase orders, support client portal updates, and contribute to departmental reporting.