On-Site Client Services Exec — Rainham, Fast-Paced Growth

Adler & Allan; London Borough of Havering; On-site; GBP 23,000 - 29,000; Full time

Job summary

Adler & Allan in Rainham are seeking a proactive Junior Client Services Executive to join our on-site Client Services team. You will support the full lifecycle of customer enquiries—from initial contact and quotation through to scheduling, completion and aftercare—ensuring timely CRM updates and strong service levels.

You will coordinate with internal teams, assist with onboarding, raise purchase orders, and contribute to performance reporting.

Qualifications

• Excellent communication skills, written and verbal.
• Strong IT skills and Microsoft Office proficiency.
• Experience navigating CRM systems.
• Experience with upselling or aftersales is desirable.
• Strong organisational and prioritisation skills.

Responsibilities

• Answer incoming customer calls professionally and log all enquiries onto the CRM system.
• Progress opportunities through to completion in line with contract requirements.
• Source completed job information from depots, service centres, and subcontractors.
• Maintain and update CRM and Focal Point systems daily.
• Produce weekly reports on open opportunities for Depot Managers.
• Raise purchase orders for suppliers and subcontractors.
• Support with onboarding new customers, including liaising with Quality and Credit Control.
• Manage and update client portals.
• Send weekly spill response job paperwork and chase purchase orders.
• Conduct follow-ups to collect NPS scores.
• Provide cover for team members during absences.
• Complete all administrative tasks in a timely manner.
• Attend meetings and training sessions as required.

Skills

Microsoft Office

Excellent communication

CRM systems navigation

Upselling / Aftersales experience

Organisational skills

Proactive attitude

Tools

CRM systems

Job description

Adler & Allan in Rainham are seeking a proactive Junior Client Services Executive to join our on-site Client Services team. You will support the full lifecycle of customer enquiries—from initial contact and quotation through to scheduling, completion and aftercare—ensuring timely CRM updates and strong service levels.

You will coordinate with internal teams, assist with onboarding, raise purchase orders, and contribute to performance reporting.