Client Services Executive

Optima Recruitment; Sutton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading global business is seeking a Customer Service Representative in Tadworth. This full-time role features a flexible hybrid working model and a base salary of £25,700 plus a bonus. You will manage client inquiries, provide exceptional service, and require strong communication skills. The position offers professional study support, a supportive team culture, and clear career progression opportunities.

Benefits

£25,700 base salary + 10% bonus

Hybrid working - 2 days in office

Buy and sell holiday

Gym on site

Annual salary reviews

Comprehensive training programme

Clear career progression path

Supportive team culture

Qualifications

• Previous experience in a customer service role is preferable.
• Business-level English required.

Responsibilities

• Manage client and adviser queries via phone, email, and letter.
• Own and resolve customer enquiries.
• Explain products and services with clarity.

Skills

Excellent communication skills - spoken and written

Strong customer focus

Confident telephone manner

Comfortable using digital tools

Education

Good standard of education (GCSEs or equivalent)

Job description

Overview

Customer Service Representative based in Tadworth. This full-time role offers a flexible hybrid working model with two days in the office and the rest remote, with a salary of £25,700 plus bonus and regular pay reviews. Includes professional study support and clear progression opportunities, plus company benefits.

About the Role

We're looking for enthusiastic Customer Service Representatives to join a growing Client Services team at a leading global business. You'll be the first point of contact for clients—delivering exceptional service, resolving queries, and building trust with each interaction. If you have strong communication skills and are passionate about helping people, we'd love to hear from you.

Responsibilities

• Manage client and adviser queries via phone, email, and letter
• Own and resolve customer enquiries
• Explain products and services with clarity
• Handling calls and ensuring enquiries / concerns are resolved effectively
• Dealing with vulnerable customers

Qualifications

• Good standard of education (GCSEs or equivalent, including English and Maths)
• Previous experience in a customer service role is preferable
• Excellent communication skills - spoken and written (business-level English required)
• Confident telephone manner and ability to build rapport
• Strong customer focus - committed to delivering a great experience
• Comfortable using digital tools and open to learning new systems

What You'll Get

• £25,700 base salary + 10% bonus
• Hybrid working - 2 days in office
• Buy and sell holiday
• Gym on site
• Annual salary reviews
• Comprehensive training programme and study support (regular salary reviews)
• Clear career progression path
• Supportive team culture and modern working environment

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer