Client Services Executive

Russell Publishing; Sevenoaks; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Services Executive for a 6-month fixed-term contract. This role is pivotal in supporting client campaigns and ensuring effective communication between clients and internal teams. The ideal candidate will possess strong customer service skills and attention to detail, with a background in administrative roles. This dynamic position offers a hybrid working model, fostering a supportive environment for personal and professional growth. Join a team that values flexibility and inclusivity while contributing to impactful client campaigns.

Benefits

Hybrid working (2 days in the office)

Pension contributions

Free parking

Benefits platform with discounts

Christmas closure

Company events

Qualifications

• Strong communication and customer service skills are essential.
• Experience in a customer-facing administrative role is required.

Responsibilities

• Support administration of client campaigns and handle queries.
• Process orders accurately using in-house systems and CRM.

Skills

Customer Service

Communication Skills

Relationship Building

Attention to Detail

Organizational Skills

Education

1-2 years experience in customer services

Experience in ad operations

Tools

Microsoft Excel

CRM systems

Microsoft Office

Job description

1 day ago Be among the first 25 applicants

This range is provided by Russell Publishing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Russell Publishing

Head of People & Workplace: HR, Facilities, Office Management, Administration, ISO - Quality, Tenders Bids & Marketing, Exec Support. Qualified Level…

Summary:

Russell Publishing is recruiting for a Client Services Executive to join our team for a 6-month fixed-term contract. The role involves working closely with clients and internal teams to support ongoing administration and ensure effective delivery of client campaigns.

To succeed, you will need strong communication, customer service, and relationship-building skills, along with the ability to process large campaign orders and data quickly and accurately. The ideal candidate should have 1-2 years’ experience in customer services, ad operations, or a customer-facing administrative environment.

The role includes:

1. Supporting the administration of client campaigns, handling queries from clients, agencies, and internal stakeholders.
2. Processing orders accurately and efficiently using in-house systems and CRM to meet campaign deadlines and provide collateral to stakeholders within set timeframes.
3. Ensuring timely acquisition of print and digital campaign assets by liaising with content, production, sales, and marketing teams.
4. Producing reports and analyzing campaign results across digital media offerings.

Key skills and experience:

1. 1-2 years’ experience in customer services, ad operations, or a customer-facing administrative role.
2. Experience in client services and account management processes.
3. Meticulous attention to detail.
4. Excellent interpersonal and communication skills.
5. Strong organizational and planning abilities with adaptability.
6. Proficiency in Excel, including report generation.
7. IT skills in Microsoft Office and understanding of CRM systems.

Company benefits:

We promote an inclusive, supportive, and flexible working environment with opportunities for personal and professional growth. Benefits include:

• Hybrid working (2 days in the office)
• Pension contributions
• Free parking
• Benefits platform with discounts, wellness, and engagement tools
• Christmas closure
• Company events

Application details:

Applicants need their own vehicle due to location requirements. To apply, submit your CV and salary expectations via LinkedIn or email Nicola Gilmore at [e-mail].

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Seniority level

• Entry level

Employment type

• Contract

Job function

• Administrative, Customer Service, Marketing

Industries

• Internet Publishing, Marketing Services, Advertising Services