Client Services Executive

GetAgent; London; Hybrid; GBP 30,000; Full time

Job summary

An innovative firm is seeking a Client Services Executive to enhance customer experiences for homeowners looking to sell their properties. In this entry-level role, you will provide valuable insights and support, guiding clients through the complexities of selecting the right estate agent. With a focus on customer satisfaction, you will leverage your communication skills to build rapport and assist clients in making informed decisions. This position offers a competitive salary, comprehensive training, and opportunities for growth within a dynamic and supportive team environment.

Benefits

Private Medical Insurance

Company Pension

Learning & Development Budget

Wellbeing Allowance

25 Days Holiday

Hybrid Working

Qualifications

• Experience in sales or customer service roles focused on targets.
• Ability to assess situations and provide valuable insights quickly.

Responsibilities

• Guide homeowners through the process of booking valuations.
• Maintain accurate records of customer interactions in the CRM system.

Skills

Customer Service

Sales Experience

Problem Solving

Communication Skills

Resilience

Tools

CRM System

Job description

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GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent performance comparison site, we help 20,000 homeowners per month find the best estate agent – and we’re growing fast!

With a friendly team of over 80 people based in beautiful offices in Old Street, we are backed by some of the industry’s leading investors including Channel 4, Seedcamp and 500 Startups. We’ve been recognised on Deloitte’s list of the top 50 fastest growing technology companies in the UK.

Together, we are transforming the experience of selling your home.

Role Overview

With more and more home sellers using the GetAgent platform, we are looking for an intelligent and resilient client services professional to provide an excellent customer experience and support our growth.

We help homeowners by providing them with impartial data on estate agency performance; allowing them to make informed decisions on which estate agency to partner with when selling their home.

Our Client Services team are responsible for assisting customers with this journey; through gathering relevant information, understanding the customers needs, providing clarity on the data and additional market insights, supporting them with using our services and ultimately booking a valuation with their selected estate agency.

What You'll Be Doing

• This is a phone-based outbound customer service function; you will be contacting Homeowners who have signed up to our services and will guide them to the point where they are comfortable to book in valuations with their selected agents.
• You will be a trusted advisor to your customers, guiding them through the complicated process of putting their property on the market and addressing any questions or concerns.
• You will help our customers identify the best estate agents for their particular property and needs.
• You will keep accurate records of conversations, outcomes and follow ups through our CRM system.
• Most importantly, you will take pride in delivering a great customer experience.
  
  

What We'll Need From You

We are looking for people with great potential and we don’t need a wealth of experience. This role will ultimately see you become a property specialist and an expert on the process of home selling; and we will provide the tools and training to get you there. What we tend to look for is as follows:

• Experience - You have worked in a sales or conversion-focused customer service position that has involved working towards targets.
• Intelligence - You'll be able to quickly assess a situation and provide suitable suggestions and valuable market insights; whilst appreciating the importance of the process our customers are entering into.
• Resilience - You enjoy the challenge of gathering information and providing a solution to our customers queries or issues.
• Personality - You are a people person; you are engaging and have the ability to build an instant rapport with our customers.
  
  

What's In It For You

• Salary: Starting salary £30,000 PA
• Benefits: In addition to a competitive salary, we offer: Private Medical Insurance, Company Pension, L&D budget, Wellbeing allowance, Perks at Work and 25 days of holiday (plus bank holidays!), Hybrid working and more.
• Culture: Working in a collaborative, fast-paced & growing team in a great office space.
• Support: In-depth training, weekly mentorship meetings to discuss performance and development.
• Opportunity for growth: A progression structure mapped out for you, clear targets and ongoing reviews to keep you on track.
  
  

Working Schedule

• 5 days per week, with a mix of [09.00-18.00] & [11.00-20.00] shifts.
• Requirement to work every other Saturday (in place of one of the weekdays)
• 3 days onsite, 2 days WFH

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

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