Client Services Executive

Hays; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established retail business in Central London is seeking a personable Client Services candidate to join their dynamic team. This hybrid role offers the chance to work one day from home and four days in the office, providing an exciting opportunity for growth within a high-performing Customer Services team. The ideal candidate will have a strong background in customer service, a friendly demeanor, and the ability to handle various administrative tasks while ensuring exceptional service. If you are ready to make a significant impact in a vibrant environment, this position is perfect for you.

Qualifications

• Experience handling inbound calls in a customer service environment.
• Full proficiency in Microsoft Office is essential.

Responsibilities

• Handling inbound calls/emails from external customers.
• Recording all customer interactions on company CRM.
• Dealing with product issues and escalations/complaints.

Skills

Customer Service Experience

Articulate Telephone Manner

Microsoft Office Proficiency

Sociable Personality

Tools

CRM Software

Job description

Our client, a leading Retail business based in Central London, is looking to recruit a personable, experienced Client Services candidate to join their growing office. Working on a hybrid basis (one day a week from home / 4 days in the office), this is an incredible opportunity for the right candidate!

Our client has been established for 15 years and is a huge name in their field. We have placed candidates here before and, due to growth, they are actively seeking a new candidate to join their high-performing Customer Services team. In a nutshell, your responsibilities will include:

1. Handling inbound calls/emails from external customers
2. Recording all customer interaction(s) on company CRM
3. Dealing with product issues and escalations/complaints
4. Offering an exceptional service to all customers
5. Completing a wide range of administrative tasks

In order to be considered for this position, it is ESSENTIAL that you have the following:

1. Experience of handling inbound calls in a CS environment
2. Articulate telephone manner
3. Full proficiency in Microsoft Office
4. Genuine desire to deliver an incredible customer service
5. Fun, sociable personality

Our client is looking to move incredibly quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!