Client Services Executive

Consilium Insurance Brokers; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Consilium Insurance Brokers invites you to join a team that values ownership from day one and delivering meaningful impact. You’ll sit at the heart of operations, turning complexity into clarity through precise processing and high data quality.

You’ll collaborate with brokers, servicing teams and finance to keep workflows running smoothly, embrace automation, and drive continuous improvement across the function.

Responsibilities

• Turn market data, technical documentation and transactions into accurate processing that keeps business moving and clients supported.
• Own the quality of operational data, identifying issues early and resolving them before they become wider business challenges.
• Partner with brokers, servicing teams and finance colleagues to solve complex queries and keep workflows running smoothly.
• Improve cash allocation, reconciliation and reporting processes, helping drive efficiency, accuracy and strong operational outcomes.
• Embrace technology, automation and smarter ways of working, using insight and initiative to continuously raise standards across the function.

Job description

This isn’t a job description. It’s your invitation.

At Consilium Insurance Brokers, we don’t hire to fill seats. We bring people in to build something real. We want people to join us (that person might be you) on our mission to be the world’s most inspiring insurance group, not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible. If you’re looking for rigid career paths or a one-size-fits all management, Aventum Group probably isn’t for you.

However, if you do want responsibility from day one, honest feedback and a culture that expects you to speak up, take ownership and keep getting better, then you might just be a great fit. Some people join us knowing exactly where they want to go. Others figure it out once they’re here. Both work here - the question is, will you?

What You’ll Take On (The Actual Job Description)

If you’re at your best when turning complexity into clarity, this is a role with real impact. You’ll sit at the heart of the operation, helping specialist teams deliver outstanding service through accurate processing, strong data quality, and continuous improvement. It’s a fast-paced environment where ownership matters, attention to detail makes a difference, and every improvement helps the wider business perform at its best.

• Turn market data, technical documentation and transactions into accurate processing that keeps business moving and clients supported.
• Own the quality of operational data, identifying issues early and resolving them before they become wider business challenges.
• Partner with brokers, servicing teams and finance colleagues to solve complex queries and keep workflows running smoothly.
• Improve cash allocation, reconciliation and reporting processes, helping drive efficiency, accuracy and strong operational outcomes.
• Embrace technology, automation and smarter ways of working, using insight and initiative to continuously raise standards across the function.

What it’s Like to Work Here

Expect high standards and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business. We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters - but so does enjoyment, curiosity and doing work you are proud of.

Who Thrives at Consilium Insurance Brokers?

We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who:

Have experience relevant to the role, whether from a similar position, education or transferable skills

• Confidence in communicating with others and working together.
• A mindset focused on learning, improvement and follow-through.
• An interest in how things work (and how they could be improved).

If this sounds like you, you sound ready for a new chapter of challenge at Consilium Insurance Brokers.

Why Apply

Because you want more than a job title. Because you want to grow, not wait your turn. Because you want to be trusted to do good work (and get recognised when you do it). And because you want to help build something inspiring, unexpected and meaningful.