Client Executive

Everywhen; Bury St Edmunds; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Job summary

A leading insurance broker in Bury St Edmunds is seeking a Client Executive to manage a designated portfolio of existing clients, ensuring their insurance needs are met. This role requires experience in the insurance industry and offers a flexible working schedule along with a competitive salary and bonus structure. Benefits include 26 days holiday, career development opportunities, professional qualifications, and 24/7 wellbeing support. Join a dynamic team and make a difference in client relations.

Qualifications

• Experience in the insurance industry is essential.
• Proven ability to build rapport and deliver excellent client service.
• A proactive attitude with a willingness to learn and adapt.
• Strong communication skills, on the phone and in person.
• Collaborative spirit in a fast-paced, regulated environment.
• Integrity and honesty in a regulated industry.

Responsibilities

• Act as the main contact for a portfolio of existing clients in the SME sector.
• Build strong client relationships and support their insurance needs.
• Deliver excellent customer service and enhance client experience.

Skills

Insurance industry experience

Customer service

Communication skills

Proactive attitude

Collaborative spirit

Education

CII or ACII qualifications (or willingness to learn)

Job description

Overview

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Bury St Edmonds working within our existing business clients as part of our SME team.

As a Client Executive, you’ll enjoy a Monday to Friday schedule, a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

Responsibilities

• You’ll be the go-to person for a designated portfolio of existing clients, building strong relationships and supporting them with their insurance needs.
• If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor-made for you.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face-to-face.
• A collaborative spirit and the resilience to adapt in a fast-paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get In Return

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step? Apply today and one of our team members will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.