Broker Support Apprentice

Skern Training; City Of London; Hybride; GBP 18 000 - 26 000; Plein temps

Résumé du poste

Consilium Insurance Brokers Limited is seeking a Broker Support Apprentice to join our US Casualty team in London, offering hands‑on exposure to broking activities across Transport, Construction, Manufacturing, and Food & Beverage sectors. You will undertake a Level 3 Insurance Practitioner Apprenticeship and Cert CII while supporting a busy team and handling client inquiries.

You will provide essential admin support, maintain electronic filing, and collaborate with colleagues to manage new and

Qualifications

• GCSEs A-C including English and Maths required.
• Training through Level 3 Insurance Practitioner Apprenticeship and Cert CII provided.
• Ability to work in a hybrid environment.

Responsabilités

• Provide essential administrative support to the division to keep operations running smoothly.
• Maintain our electronic filing system accurately and on time.
• Use key documentation and follow departmental procedures carefully.
• Provide ad hoc support to your Team Lead and colleagues when required.
• Take on additional tasks when needed to help the team succeed.
• Collaborate with colleagues to manage new and renewal business, mid-term amendments, and client enquiries professionally and efficiently.
• Work with brokers and team members to understand client needs and support broking strategies.
• Answer questions and solve problems for clients quickly and professionally.
• Help resolve issues and handle complaints with confidence and care.
• Assist in setting and tracking sales targets, for yourself and the wider team.
• Check your work and your team’s work to make sure it’s top quality.

Connaissances

Administrative support

Communication skills

Client service

Formation

GCSEs (A-C) including English and Maths

Level 3 Insurance Practitioner Apprenticeship

Cert CII

Description du poste

Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by the commitment of our people, our united vision and collective determination, make an unquestionable difference.

Driven by independence, we make decisions for our team and clients, not external shareholders - inspiring action, challenging the status quo and seizing opportunities along the way. At Consilium, excellence is not a destination but a journey we undertake together.

At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.

We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and embrace new challenges, we build an environment where growth and learning never stop.

Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.

Description

Join our US Casualty team as a Broker Support Apprentice and gain hands‑on experience in insurance. Working across sectors including Transportation, Construction, Manufacturing, and Food & Beverage, you will develop industry knowledge and support broking activities while completing a Level 3 Insurance Practitioner Apprenticeship and Cert CII.

Support the team:

• Provide essential administrative support to the division to keep operations running smoothly.
• Maintain our electronic filing system accurately and on time.
• Use key documentation and follow departmental procedures carefully.
• Provide ad hoc support to your Team Lead and colleagues when required.
• Take on additional tasks when needed to help the team succeed.

Work with Clients and Business:

• Collaborate with colleagues to manage new and renewal business, mid‑term amendments, and client enquiries professionally and efficiently.
• Work with brokers and team members to understand client needs and support broking strategies.
• Answer questions and solve problems for clients quickly and professionally.
• Help resolve issues and handle complaints with confidence and care.

Contribute to Performance and Quality:

• Assist in setting and tracking sales targets, for yourself and the wider team.
• Check your work and your team’s work to make sure it’s top quality.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

• You must act with integrity.
• You must act with due skill, care and diligence.
• You must be open and cooperative with theFCA, thePRAand other regulators.
• You must pay due regard to the interests ofcustomersand treat them fairly.
• You must observe proper standards of market conduct.
• You must act to deliver good outcomes for retail customers.

Entry requirements

At least 5 A-C equivalent Grade GCSE’s including English, Maths and preferably ICT.

Skills required

Training to be provided

Things to consider

We are proud to be an equal opportunities employer, with 93% of employees saying they can be themselves at work. We welcome applicants from all backgrounds and foster an inclusive culture. We recognise the importance of flexibility and offer hybrid working. Reasonable adjustments are available throughout the recruitment process.

Excellent progression available within the company. This may lead to a permanent position with employer and future progression.

Location

Consilium Insurance Brokers Limited
11 Monument St
London
London
United Kingdom
EC3R 8AF

Training delivery site
Canary Wharf, East London