Client Services Executive

FXAir Europe; Farnborough; On-site; GBP 30,000 - 48,000; Full time

Job summary

FXAir Europe delivers bespoke travel planning for affluent clients in the United Kingdom. The Client Services Executive ensures impeccable service and seamless trip coordination, handling bookings, documentation, catering, and ground arrangements with attention to detail.

Working closely with Operations and Sales, you will pre-emptively manage changes, provide updates, and maintain long-term client relationships in a fast-paced environment.

Qualifications

• Must possess the legal right to work in the United Kingdom.
• Extensive customer service experience in a high-end service industry.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
• Knowledge of standard office equipment.

Responsibilities

• Provide world-class service during every interaction with our clientele.
• Professionally handle a high volume of incoming calls and emails.
• Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation, special requests, B2B and other services.
• Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured in line with the client’s requirements.
• Confirm day-of operations for customer flights and provide updates on status, catering, CTOTs, etc.
• Proactively communicate changes, delays or potential disservice concerns.
• Respond promptly to questions pertaining to scheduled trips and status.
• Provide daily quality control of all trip details.
• Collaborate with sales and other internal departments to resolve conflicts and act as client advocate.
• Demonstrate ability to prioritise objectives and multitask with proactivity and attention to detail.
• Be prepared to visit airports to see off customers and prepare aircraft cabin as needed.

Skills

Customer service

Multitasking

Attention to detail

Interpersonal skills

Verbal/written communication

Teamwork

Presentation skills

Microsoft Office

Education

AA in service/hospitality

Tools

Microsoft Word

Excel

Outlook

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded.

DUTIES & RESPONSIBILITIES

• Provide world-class service during every interaction with our clientele
• Professionally handle a high volume of incoming calls and emails
• Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation, special requests, B2B and other additional services
• Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured in line with the client’s requirements
• Confirm day-of operations for customer flights, tracking flight status, catering, CTOTs, etc. Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to the customer as required
• Proactively communicate any changes, delays or other potential disservice concerns
• Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
• Provide daily quality control of all trip details
• Work closely with sales and other internal departments to resolve conflicts or complaints and serve as a client advocate when appropriate
• Be able to prioritise objectives and multi-task effectively with focus on proactivity and attention to detail
• Have the readiness to fulfill airport visits to see off customers and/or prepare aircraft cabin, support ground staff in the event of complex / special event trips
• Perform other related duties and responsibilities as requested

EDUCATION & EXPERIENCE

• Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience
• Extensive customer service experience in a high-end service industry
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
• Knowledge of use and operation of standard office equipment

REQUIRED SKILLS & QUALIFICATIONS

• Must possess the legal ability to work in the United Kingdom
• Have strong attention to detail
• The ability to work in a team atmosphere, and manage a flexible schedule
• The Client Services Executive will be required to demonstrate knowledge of FXAIR’s products and programs and have the ability to interpret contract information as it pertains to the specific customer
• Successful candidate must be able to respond calmly and handle many customers’ demands in a fast-paced environment
• Strong interpersonal, verbal/written/computer and presentation skills are necessary to perform job at the expected level