Luxury Travel - Team Leader

Mountfitchet Group; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

22 days holiday

Giving back days (2x)

Private healthcare and pension

Free onsite gym

Free breakfast and lunch in onsite can

Cycle to work scheme

Job summary

Air Charter Service's The Travel Division is seeking a Team Leader with a strong background in luxury travel sales and client management to build and lead a dedicated team in the UK, delivering an exceptional, personalised service for high-value clients.

You will drive revenue, manage VIP bookings, recruit and mentor junior consultants, and collaborate with senior management to scale the business while maintaining a Customer First approach.

Qualifications

• Proven track record in high-value travel sales and client management.
• Demonstrated leadership or supervisory experience in a luxury travel context.
• Strong written and verbal communication skills.
• Excellent numeracy and ability to manage targets.
• Willingness to develop a team and drive revenue growth.

Responsibilities

• Manage a portfolio of high-value clients, including private aviation customers, delivering a seamless luxury experience.
• Handle inbound, outbound, and referral leads to generate new business and build repeat clients.
• Drive business development through proactive outreach and networking.
• Demonstrate expert knowledge of global travel products and provide tailored recommendations.
• Manage bookings from enquiry to completion with accuracy and service excellence.
• Lead a team of up to 4 people and support UK growth with senior management.
• Recruit and develop new travel consultants as the team expands.
• Act as senior point of contact for complex bookings, VIP requests and escalations.
• Build strong relationships with suppliers, partners and internal stakeholders.
• Work towards and exceed goals linked to productivity and financial targets.
• Follow company procedures to protect clients and business.
• Operate effectively in a pressurised environment and make clear decisions.
• Maintain a Customer First attitude and handle in-destination experiences, including out-of-hours work.
• Represent the business at industry events and supplier meetings.

Skills

Sales leadership

Client management

Written & verbal communication

Numeracy

Team leadership

Job description

The Travel Division is a high-end luxury travel agency, working alongside our sister company Air Charter Service, to ensure that their charter customers have exclusive access to a range of ancillary products, including luxury hotels, premium cabin flights, and top-of-the-range villas & yachts. Our business is all about service, and we will always go the extra mile to ensure that the time spent at the destination is as seamlessly organised and memorable as the time spent onboard one of our charter flights.

We are looking for an experiencedTeam Leaderwith a strong background in travel sales and client management, combined with proven leadership experience. This is a unique opportunity to build and grow a luxury travel consulting team, while working alongside some of the best Luxury Travel Professionals in the world.

The successful candidate will operate as a senior individual contributor; from driving revenue, managing high-value clients, and delivering exceptional service, while helping shape processes, develop existing and future team members, and support the Manager of the UK organisation in growing the business.

Job Description

• Managing a portfolio of high-value clients, including private aviation customers, delivering a seamless end-to-end luxury experience
• Handling a mix of inbound, outbound, and referral-based leads to generate new business and build a strong base of repeat clients
• Driving business development through proactive outreach, networking, and relationship building
• Demonstrating expert knowledge of global travel products and delivering tailored recommendations to clients
• Managing travel bookings from enquiry to completion, ensuring accuracy and exceptional service delivery
• Leading a team of up to 4 people, while supporting Senior Management with scaling the business in the UK
• Supporting the recruitment and development of new travel consultants as the team expands
• Acting as a senior point of contact for complex bookings, VIP requests, and escalations
• Building and maintaining strong relationships with suppliers, partners, and internal stakeholders
• Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
• Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
• Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.
• Maintaining a “Customer First” attitude and taking full ownership of our customers in-destination experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
• Representing the business at industry events, supplier meetings, and client engagements

Qualifications

• A high aptitude and passion for sales, with previous experience of lead sourcing, cold calling & direct selling preferred.
• Demonstratedleadership or supervisory experience, with the ability and ambition to build and lead a team
• Very clear written & verbal communication skills, as well as strong numeracy skills, are a requirement.
• A keen interest in major global destinations, travel products & in progressing a career within the Travel Industry.
• An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
• A willingness to commit to the demands of the role – including (where necessary) working outside of regular working hours to get the job done.
• Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
• Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment

Additional Information

WHAT IS IN IT FOR YOU

• 22 days holiday (increasing to 25 days after 1 year of service
• 2x \"giving back\" charitable days a year
• Private healthcare and pension
• Free onsite gym
• Free Breakfast and Lunch in our onsite canteen “The Hangar”
• Cycle to work scheme

DIVERSITY AND INCLUSION

Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.

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