Client Services Executive

Flexjet; Rushmoor; On-site; GBP 35,000 - 48,000; Full time

Job summary

Flexjet in the United Kingdom seeks a Client Services Executive to be the frontline for our affluent clientele, guiding travel planning and ensuring flawless experiences. You will coordinate with Operations and external partners to secure permits, slots, and airport handling while maintaining long-term client relationships.

In this high-touch role you will manage high-volume inquiries, handle bookings and paperwork, and advocate for the client across internal teams, delivering world-class

Qualifications

• Associates degree or equivalent from two-year college or technical school in service/hospitality preferred.
• Extensive customer service experience in a high-end service industry.
• Proficiency with Microsoft Office Suite (Word, Excel & Outlook).

Responsibilities

• Provide world-class service during every interaction with affluent clients.
• Handle a high volume of calls and emails; manage trip bookings and passenger paperwork.
• Coordinate with Operations and external suppliers to secure permits, slots, and airport handling.
• Update clients on flight status, catering, CTOTs and other details as required.
• Advocate for the client and resolve conflicts with internal teams; multi-task with proactivity.

Skills

World-class service

Attention to detail

Team player

Flexible schedule

Interpersonal skills

Presentation skills

Education

Associates degree or equivalent (service/hospitality)

Job description

POSITION SUMMARY The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing building and maintaining long term relationships Overall the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded

DUTIES & RESPONSIBILITIES

Provide world class service during every interaction with our clientele Professionally handle a high volume of incoming calls and emails Manage all aspects of trip booking and planning passenger paperwork pet documentation pre flight briefing catering ground transportation special requests B2B and other additional servicesCoordinate with Operations and external suppliers daily to ensure permits slots customs and airport handling have been secured in line with the clients requirementsConfirm day of operations for customer flights tracking flight status catering CTOTs etc Follow flights in progress to verify that catering ground transportation and other flight details are correct and provide updates to the customer as requiredProactively communicate any changes delays or other potential disservice concerns Respond quickly to any questionsinquires pertaining to scheduled trips status of trips etcProvide daily quality control of all trip detailsWork closely with sales and other internal departments to resolve conflicts or complaints and serve as a client advocate when appropriateBe able to prioritise objectives and multi task effectively with focus on proactivity and attention to detail Have the readiness to fulfill airport visits to see off customers andor prepare aircraft cabin support ground staff in the event of complex special event tripsPerform other related duties and responsibilities as requested

EDUCATION & EXPERIENCE

Associates degree A A or equivalent from two year college or technical school in a service andor hospitality field is preferred or equivalent combination of education andor experienceExtensive customer service experience in a high end service industry Proficiency with Microsoft Office Suite Applications Word Excel & OutlookKnowledge of use and operation of standard office equipment

REQUIRED SKILLS & QUALIFICATIONS

Must possess the legal ability to work in the United KingdomHave strong attention to detailThe ability to work in a team atmosphere and manage a flexible scheduleThe Client Services Executive will be required to demonstrate knowledge of FXAIRs products and programs and have the ability to interpret contract information as it pertains to the specific customer Successful candidate must be able to respond calmly and handle many customers demands in a fast paced environmentStrong interpersonal verbalwrittencomputer and presentation skills are necessary to perform job at the expected level