Client Services Executive

DP World; Bicester; On-site; GBP 30,000 - 42,000; Full time

Job summary

DP World in the United Kingdom is seeking a Client Services Executive based in Bicester to own a key customer account, build strong relationships and resolve issues in a fast-paced logistics environment. You will work with operations, planning and commercial teams to deliver exceptional service and meet customer expectations.

The role requires experience in customer service or account management within logistics or supply chain, plus strong analytical and reporting skills, and proficiency in

Qualifications

• Experience in customer service or client relationship management.
• Experience in logistics, distribution, warehousing or supply chain environment.
• Ability to manage multiple priorities and deadlines in a fast-paced setting.
• Strong commercial awareness and ability to manage expectations and difficult conversations.
• Excellent analytical skills and ability to produce customer-focused reports.
• Strong attention to detail and commitment to accuracy.
• Proficient in Microsoft Excel and other Office tools.
• Proven ability to collaborate with cross-functional teams to achieve objectives.

Responsibilities

• Serve as the main point of contact for a dedicated customer account, building strong relationships.
• Manage customer requests, orders and enquiries, ensuring SLAs are met or exceeded.
• Coordinate with operations, planning and support teams to deliver requirements efficiently.
• Monitor orders, forecasts and stock activity to support planning and service delivery.
• Manage customer expectations, including handling challenging discussions about service or costs.
• Produce and maintain customer reports and KPIs.
• Facilitate meetings and calls to ensure effective communication and issue resolution.
• Support returns, scrapping, special projects and new product releases.
• Maintain accurate records across internal systems.
• Provide cover for other accounts during peak periods.

Skills

Customer service

Account management

Logistics / supply chain experience

Attention to detail

Analytical skills

Communication

Cross-functional collaboration

Tools

Microsoft Excel

Job description

Job Description

Are you an experienced account handler with a background in logistics or supply chain operations? Join DP World in Bicester as a Client Services Executive, taking ownership of a key customer account, building strong relationships, resolving challenges, and ensuring exceptional service delivery in a fast-paced, customer-focused environment.

Job Description

Are you an experienced account handler with a background in logistics or supply chain operations? Join DP World in Bicester as a Client Services Executive, taking ownership of a key customer account, building strong relationships, resolving challenges, and ensuring exceptional service delivery in a fast-paced, customer-focused environment.

About The Role

As a Client Services Executive, you will act as the primary point of contact for one of our key customer accounts, ensuring their requirements are delivered efficiently while balancing operational performance and commercial objectives. Working closely with operational, planning and commercial teams, you will build trusted customer relationships, manage expectations and help drive service excellence across the supply chain. This is a highly visible role that requires confidence, resilience and the ability to thrive in a fast-moving logistics environment.

How You Will Contribute

• Serve as the main point of contact for a dedicated customer account, building strong and effective customer relationships.
• Manage customer requests, orders and enquiries, ensuring service level agreements are achieved or exceeded.
• Coordinate closely with operational, planning and support teams to deliver customer requirements efficiently.
• Monitor customer orders, forecasts and stock activity to support accurate planning and service delivery.
• Manage customer expectations professionally, including challenging requests and discussions relating to service or costs where required.
• Produce and maintain customer reports, key performance indicators and management information.
• Facilitate customer meetings, conference calls and internal review meetings to ensure effective communication and issue resolution.
• Support activities relating to returns, scrapping, special projects and new product releases.
• Maintain accurate records and customer information across internal systems.
• Provide support across other customer accounts and team activities during peak periods and holiday cover.

What You Will Bring

• Previous experience in customer service, customer account management or client relationship management.
• Experience working within a logistics, distribution, warehousing or supply chain environment.
• Ability to manage multiple priorities and deadlines within a fast-paced operational setting.
• Strong commercial awareness and confidence in managing customer expectations and difficult conversations.
• Excellent analytical skills, with the ability to interpret data and produce customer-focused reports.
• Strong attention to detail and commitment to delivering high levels of accuracy.
• Good working knowledge of Microsoft Office applications, including Excel.
• Proven ability to collaborate effectively with cross-functional teams to achieve customer and business objectives.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW