Senior Account Manager

DP World

Southampton

On-site

GBP 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Market competitive compensation

Opportunities for personal growth

Informal work atmosphere

Job summary

A global logistics company is seeking a Senior Account Manager to develop strategic plans for key accounts and enhance profitability. This hybrid position located in Southampton requires strong logistics expertise, negotiation skills, and the ability to manage high-level relationships. Candidates should have a relevant degree and proven experience in a commercial environment. Join a team dedicated to transforming trade and leveraging CRM tools for customer insights.

Qualifications

Proven expertise in logistics and customs processes within a commercial environment.
Demonstrated ability to manage high-level relationships with both commercial and government stakeholders.
Exceptional influencing, negotiation, and presentation skills.
Ability to build relationships with customers, partners and government agencies.

Responsibilities

Develop and execute strategic plans for key accounts to drive growth.
Monitor and analyze account performance, ensuring alignment with objectives.
Support commercial negotiations and maintain strong relationships.
Conduct market research to identify new business growth opportunities.
Utilise CRM and other tools to track and leverage cross-sell opportunities.
Coordinate customer feedback sessions and surveys to gather actionable insights.
Implement service improvements based on customer feedback to enhance experience.
Represent the company at industry conferences and trade body meetings.
Lead and manage an engaged team, promoting collaboration and professional development.
Set and evaluate team goals that are aligned, measurable, attainable, and time-bound.
Act as an ambassador for DP World, demonstrating positive behaviors in line with company principles.

Skills

Logistics expertise

Negotiation skills

Relationship management

Market research

Team leadership

Education

Degree or equivalent qualification

Strong A-levels

Tools

CRM software

Job description

DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers. An excellent opportunity has opened within CNS for a Senior Account Manager .

Location: Southampton

Hybrid Position

Interviews to commence in Jan 2026

How you will contribute:

Develop and execute strategic plans for key accounts to drive growth and profitability.
Monitor and analyse account performance, ensuring alignment with business objectives.
Support commercial negotiations and maintain strong relationships with key customers.
Conduct market research to identify new business growth opportunities.
Utilise CRM and other tools to track and leverage cross-sell opportunities.
Coordinate customer feedback sessions and surveys to gather actionable insights.
Implement service improvements based on customer feedback to enhance experience.
Represent the company at industry conferences and trade body meetings.
Lead and manage an engaged team, promoting collaboration and professional development.
Set and evaluate team goals that are aligned, measurable, attainable, and time-bound.
Act as an ambassador for DP World, demonstrating positive behaviors in line with company principles.

What you will bring:

Qualifications

Educated to a high standard, ideally with a minimum of three strong A-levels. A degree or equivalent qualification is preferred.

Experience

Proven expertise in logistics and customs processes within a commercial environment.
Demonstrated ability to manage high-level relationships with both commercial and government stakeholders.
Exceptional influencing, negotiation, and presentation skills.
Ability to build and maintain effective relationships with customers, partners, and government agencies.

NOTE: All of our roles are subject to the below:

Eligibility to work in the UK.

A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.

No unspent criminal convictions.

Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained. For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.

We may close our roles early, depending on the number of applications received.

Compensation

DP World offers exciting and challenging roles within a growing international organisation. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

Job Info