Client Services Executive

First Call Contract Services; Bicester; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Full training

Weekly pay

Brand new facility in Bicester

Job summary

First Call Contract Services seeks a Client Services Executive in Bicester for a 12-week fixed-term contract. The role focuses on building strong client relationships, coordinating with internal teams, and managing orders to meet SLAs. Training will be provided and full-time, weekday hours are offered.

The position requires experience in customer service or account management, with logistics or supply chain exposure. Pay starts at £14.41 per hour with weekly pay and a modern facility in Bicester.

Qualifications

• Solid background in customer service or account management.
• Experience in a Logistics/Supply Chain environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and meet deadlines.

Responsibilities

• Build excellent working relationships between customer and Clients; ensure smooth operations across the supply chain.
• Represent onsite to meet client needs while managing costs and efficiency.
• Liaise with internal/external contacts to meet SLAs.
• Handle client requests per SLA and manage order processes in GDS/EDI.
• Monthly KPI reporting and management information preparation.

Skills

Customer Service

Account Management

Logistics

Supply Chain

Tools

Microsoft Office

GDS system

Job description

Immediate starts Available. First Call have a role available working for one of the largest, most successful distributors in the UK. Pay rates starting at £14.41, with overtime paid at premium rates. The role of Client Services Executive is based in Bicester.

We are looking for experienced candidates to work for our client on a fixed term 12 week basis. Full training and ongoing coaching will be provided. This role would suit people who have Warehouse, Customer Service, Admin, Retail backgrounds.

Our client has recently moved in to a brand new facility in Bicester with all new warehouse, equipment, offices, canteen and so much more!

FULL TIME ONLY - MONDAY TO FRIDAY

Weekly Pay

We have Full-Time Positions available in Bicester.

The general duties of a Client Services Executive include:

• The focus of the role is to build excellent working relationships between the customer and their Clients, ensuring the account runs smoothly and efficiently across all areas of the supply chain.
• The Commercial Services Executive should become the Client's representative onsite ensuring that their needs are met, whilst maintaining costs and efficiency levels.
• Liaise with internal and external contacts to ensure the smooth & efficient running of the Client's account, ensuring that SLA's are achieved or exceeded

Shift times and rates of pay for Client Services Executive are as follows:

• 09:00-17:00- £14.41 per hour
• Immediate Starts
• Full Time Only - Monday to Friday

Key Responsibilities of Client Service Executive:

• To handle all client requests in line with the service level agreement (SLA), referring to relevant internal departments, managing client expectations and where appropriate considering any additional charges that need to be applied.
• To maintain all aspects of the Client Services database
• Process, check and manage orders within the GDS system, including EDI releasing,
• when required.
• Facilitate special packaging requirements on behalf of the clients, liaising with our internal customers to ensure that stock and parts are ready in time where required.
• To obtain New Release & Campaign forecasts from the client, to enable the New Release call-off, early deliveries & Irish orders in line the client and customer requirements, monitoring stock levels/orders as required.
• Manage the New Release call-off process in conjunction with Planning & Operations.
• Monthly KPI reporting
• Collate management information on a monthly basis to confirm queries are closed and to forecast figures for each up-and-coming sales quarter.
• Manage client requests in line with the service agreement, on scrapping, returns and return to vendor services liaising with clients and internal operations.
• To engage with other areas of the Commercial Services team, to ensure there is a linked-up approach across the team to meet our client requirements and expectations.
• To attend and facilitate regular internal meetings. There will also be requirement to attend & facilitate regular client meetings and conference calls.

Qualifications and experience of Client Services Executive:

• A strong Customer Service or Account Management background is required and previous experience in a Logistics/Supply Chain environment
• Strong attention to detail and high level of accuracy.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office, good level of Excel knowledge and have a level of technical knowledge to manage the GDS system (Training provided).
• Analytical and problem-solving abilities.
• Customer-focused with a proactive approach to resolving issues.
• Team player with a willingness to support colleagues and contribute to a positive working environment.

This job will suit any candidate with experience working as a Client Services Executive at Amazon, Royal Mail, Parcelforce, DPD, DHL, similar employers or the logistics distribution and supply chain sector.