Client Services Director

Confidential; Manchester, Salford; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Generous annual leave

Birthday leave

Flexible and hybrid working

Company pension

Private medical scheme

Wellbeing resources

Job summary

Confidential in Manchester is seeking a Client Services Director to lead client relationships, guide the accounts team, and contribute to growth across sectors. You will develop people, oversee complex assignments, and drive business development while ensuring high-quality advisory and compliance services.

The successful candidate will hold ACA or ACCA qualifications with senior leadership experience in an accountancy practice, and thrive in a collaborative, fast-paced environment, delivering

Qualifications

• ACA or ACCA qualification required.
• Experience at Senior Manager, Director, or equivalent in accountancy practice.
• Experience with owner-managed businesses.
• Strong commercial awareness and ability to identify opportunities.
• Proactive approach to business development and client management.
• Excellent communication and interpersonal skills.
• Proven leadership with ability to develop and motivate teams.
• Confident working in a collaborative, fast-paced environment.
• Experience using practice management and accounts software; CCH knowledge advantageous.

Responsibilities

• Manage a varied portfolio of clients across multiple sectors.
• Build and maintain long-term client relationships and act as a trusted advisor.
• Lead and develop the accounts team to deliver high-quality work and client service.
• Collaborate with directors and colleagues across the wider business.
• Develop deep understanding of clients' businesses to provide proactive advice.
• Identify opportunities to expand relationships and generate new business.
• Lead business development activities including networking, proposals, presentations and pitches.
• Oversee larger and more complex assignments with support from the wider team.
• Drive efficiencies by reviewing processes and implementing improvements.
• Coach, mentor and develop team members and direct reports.

Skills

Leadership

Business development

Client relationship management

Communication

Commercial awareness

Education

ACA or ACCA qualification

Tools

Practice management software

CCH knowledge

Job description

Client Services Director

Manchester

About the Opportunity

Our client is a growing and ambitious accountancy and business advisory firm that places a strong emphasis on its people, culture, and long-term development. With a collaborative approach and a commitment to delivering exceptional client service, they offer a supportive environment where individuals are encouraged to develop their careers and make a meaningful impact.

This is an excellent opportunity to join a well-established team in Manchester and play a key role in leading client relationships, developing people, and contributing to the continued growth of the business.

The Role

As Client Services Director, you will work closely with senior leadership and the accounts team to deliver high-quality advisory and compliance services across a diverse client portfolio. The role offers a blend of client-facing responsibilities, team leadership, and commercial involvement.

Key responsibilities include:

• - Managing a varied portfolio of clients across multiple sectors.
• - Building and maintaining strong, long-term client relationships and acting as a trusted advisor.
• - Leading and developing a team, ensuring the delivery of high-quality work and exceptional client service.
• - Working collaboratively with directors and colleagues across the wider business.
• - Developing a deep understanding of clients' businesses to provide proactive advice and support.
• - Identifying opportunities to expand existing client relationships and generate new business.
• - Leading business development activity, including networking, proposals, presentations, and pitches.
• - Overseeing larger and more complex assignments with support from the wider team.
• - Driving efficiencies by reviewing processes and implementing improvements.
• - Coaching, mentoring, and developing team members and direct reports.

About You

The successful candidate will be a commercially focused practice professional who enjoys building relationships, developing teams, and contributing to business growth.

This opportunity would suit either:

• - An experienced Senior Client Manager ready to move into a Director-level position.
• - An existing Director seeking a fresh challenge within a progressive and growing firm.

You will ideally possess:

• - ACA or ACCA qualification.
• - Previous experience operating at Senior Manager, Director, or equivalent level within accountancy practice.
• - Experience working with a broad range of clients, including owner-managed businesses.
• - Strong commercial awareness with a proven ability to identify and develop opportunities.
• - A proactive approach to business development and client relationship management.
• - Excellent communication and interpersonal skills.
• - Strong leadership qualities, with experience developing and motivating teams.
• - Confidence working within a collaborative, fast-paced environment.
• - Experience using practice management and accounts software, with knowledge of CCH considered advantageous.

Benefits

Alongside a competitive salary package, our client offers a comprehensive benefits programme, including:

• - Generous annual leave entitlement.
• - Additional birthday leave.
• - Holiday purchase scheme.
• - Flexible and hybrid working arrangements.
• - Salary sacrifice car scheme.
• - Structured learning and development opportunities.
• - Company pension scheme.
• - Private medical scheme via salary sacrifice.
• - Access to health and wellbeing resources.
• - Regular social, wellbeing, and community engagement initiatives.

About Our Client

Our client is a well-established and growing accountancy and business advisory group with a strong presence across the UK and Ireland. They work closely with a broad client base, supporting businesses through a combination of technical expertise, commercial insight, and relationship-led advice.

The firm has experienced significant growth in recent years and continues to invest in both its people and service offering. Their culture is built around collaboration, integrity, ambition, and delivering exceptional outcomes for clients.

They are committed to creating an inclusive and supportive working environment where individuals are empowered to develop their careers, contribute new ideas, and play an active role in the future success of the business.

If you're looking for an opportunity to combine client leadership, people development, and business growth within a forward-thinking practice, we'd be delighted to hear from you.