Client Services Director

DJH; Manchester; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Birthday holiday

Holiday purchase scheme

Hybrid working

Car salary sacrifice

Learning & development

Company pension

Private medical scheme

Wellbeing app

Wellbeing calendar

Job summary

DJH is seeking a Client Services Director in Manchester to lead our accounts portfolio and deliver exceptional client service. You’ll work with directors to shape strategy, build strong client relationships and drive growth across varied owner-managed businesses.

You’ll manage a high-performing accounts team, mentor staff, and own business development, including pitches and proposals. This role rewards strategic thinking, collaboration, and a passion for delivering outstanding client experiences.

Qualifications

• ACA/ACCA qualification
• Senior Manager/Director experience or ready to step up
• Experience with owner-managed businesses
• Commercial mindset with focus on winning more client work
• Tech-savvy; knowledge of CCH desirable
• Strong leadership and team energy
• Collaborative and progressive work environment
• Excellent communication with clients and teams

Responsibilities

• Manage and look after your own diverse client portfolio
• Cultivate long-lasting client relationships and be the go-to for clients
• Lead a team and oversee delivery of services to clients
• Collaborate with directors and other departments to support delivery
• Wow clients daily with deep understanding of their business
• Drive growth by retaining and expanding existing clients and winning new work
• Own business development, pitch opportunities and proposals
• Take on larger, complex assignments with Accounts team support
• Review processes and implement efficient service delivery
• Coach and develop the accounts team and line reports

Skills

Leadership

Business development

Client relationships

Communication

Team management

Education

ACA/ACCA qualified

Tools

CCH

Job description

Client Services Director

Department: Accounts

Employment Type: Permanent

Location: Manchester

Description

At DJH, our people are our biggest asset. And no matter how much we grow, looking after our team will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.

By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.

Let’s talk about the role

As our Client Service Director, you’ll be fully immersed with our experienced accounts team in Manchester, working with directors to provide great advice to our clients. Life will be fast paced, engaging, creative and rewarding.

It’s a great opportunity to develop and progress within a forward-thinking and fast-paced firm. You’ll:

• Manage and look after your own vibrant and diverse client portfolio.
• Cultivate long-lasting relationships becoming the go-to for clients.
• Lead a team, overseeing the production of the work to deliver a fantastic service.
• Work closely with directors and other departments to support the overall delivery of services to your portfolio.
• Wow clients daily, getting to know their business to deliver great experience.
• Drive our growth by retaining and expanding existing clients, while getting out there to build relationships and win new client work.
• Take ownership of business development, spotting opportunities, leading pitches and proposals, and converting prospects into long-term clients.
• Undertaking larger, more complex assignments with the support of the wider Accounts team.
• Reviewing processes and implementing more efficient ways of service delivery.
• Coach and develop the accounts team and line reports.

Let’s talk about you and your skills...

We’re looking for a commercially minded leader who’s hungry to help drive our continued growth: someone who loves getting out there, building relationships and winning new clients. Whether you’re a Senior Client Manager ready to take your first step into a Director role, or a Director looking for your next big move, this is a huge opportunity to make your mark and build something great with us.

Hungry for a new challenge, you’ll:

• Be ACA / ACCA qualified.
• Have practice experience as a Senior Manager / Director, or be a Senior Client Manager ready to step up.
• Have worked with a range, including owner-managed businesses.
• Be highly commercially minded, with a genuine appetite for winning more client work.
• Be tech-savvy, with knowledge of CCH is desirable.
• Be a superb leader that energises those around you.
• Thrive in a collaborative and progressive environment.
• Love getting to know people and be a fantastic communicator.

Let’s talk benefits...

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance with an extra day off to celebrate your birthday
• Holiday purchase scheme
• Flexible hybrid working
• Salary-sacrifice car scheme
• Tailored learning and development
• Company pension
• Salary-sacrifice private medical scheme
• Access to a digital health and wellbeing app
• A fully loaded wellbeing, social & community calendar

You can read more about life at DJH here. If you’re ready for a new challenge, then what’s stopping you?