Client Services Director

The Opportunity Hub UK Ltd; Aberdeen City; Hybrid; GBP 47,000 - 69,000; Full time

Benefits offered by this job

Hybrid working

Private medical

Dental insurance

Enhanced pension scheme

Performance-based bonuses

Job summary

The Opportunity Hub UK Ltd in Aberdeen is seeking a Client Services Director to oversee a portfolio of major client relationships and guide strategic campaigns across energy, public sector and corporate communications. You will lead multi-stakeholder teams, identify growth opportunities, and drive performance against KPIs.

With a senior leadership role above a team, you will mentor managers, present at client board meetings, and maintain high standards of client handling and strategic counsel.

Qualifications

• Solid experience in a client-facing PR or communications role, ideally within an agency.
• Confidence managing senior stakeholders, including at board level, without losing the detail underneath.
• Sharp commercial instinct. You'll need to spot risk and opportunity in a client relationship before either becomes obvious.
• Strong writing and presentation skills. Clients judge you on both.
• The composure to manage several accounts at once, some calm, some anything but.

Responsibilities

• Own a portfolio of key client relationships, acting as the senior point of contact for strategic counsel and campaign direction
• Lead account teams through complex, multi-stakeholder PR & Communications projects from brief to delivery
• Spot growth opportunities within existing accounts and turn them into new scopes of work
• Review campaign performance against agreed KPIs and adjust strategy when the numbers say you should
• Mentor account managers and executives, setting the standard for client handling across the team
• Represent the agency at client board meetings, presenting recommendations with authority

Skills

Client facing

Stakeholder management

Commercial acumen

Written communication

Presentation skills

Account leadership

Job description

Step into this Client Services Director role and build something that matters in PR & Communications.

This Aberdeen-based agency has spent decades building relationships that other firms can only pitch for. As part of an established industry leader with 250+ staff, this Client Services Director will inherit accounts that span energy, public sector and corporate communications, sectors where Aberdeen's PR & Communications scene has real weight. The city's reputation as a communications hub built on the back of the energy industry means the stakes here are genuinely high.

Here’s what you’ll be doing:

• Own a portfolio of key client relationships, acting as the senior point of contact for strategic counsel and campaign direction
• Lead account teams through complex, multi-stakeholder PR & Communications projects from brief to delivery
• Spot growth opportunities within existing accounts and turn them into new scopes of work
• Review campaign performance against agreed KPIs and adjust strategy when the numbers say you should
• Mentor account managers and executives, setting the standard for client handling across the team
• Represent the agency at client board meetings, presenting recommendations with authority

Here are the skills you'll need:

• Solid experience in a client-facing PR or communications role, ideally within an agency setting
• Confidence managing senior stakeholders, including at board level, without losing the detail underneath
• Sharp commercial instinct. You'll need to spot risk and opportunity in a client relationship before either becomes obvious
• Strong writing and presentation skills. Clients judge you on both
• The composure to manage several accounts at once, some calm, some anything but
• A collaborative streak. This role sits above a team, not apart from it

Key perks and benefits:

• Salary of £46,500 to £69,000, depending on experience
• Hybrid working, with the flexibility to split time between home and the Aberdeen office
• Private medical and dental insurance
• Enhanced pension scheme
• Performance-based bonuses on top of base salary

Why pursue a career in PR & Communications?

PR & Communications rewards people who can hold a client's trust and a brand's reputation at the same time, and there aren't many industries where the two skills matter this equally. Aberdeen's position as a communications centre for the energy sector means a Client Services Director here works on briefs with genuine national and international reach. Progress in this field tends to go to people who can think several moves ahead of the client, not just answer the brief in front of them.